Keeta-卡塔尔骑手管理方向负责人

Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。 自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。 岗位职责 1.负责平台骑手侧的管控体系与体验体系建设，提升骑手能力及留存率、降低骑手违规率。 2.制定并迭代骑手行为规范、奖惩机制、分级管理制度，覆盖接单、配送、异常处理、申诉审核等全链路。 3.基于一线反馈、数据分析等，协同产品、研发等多方团队，推动骑手管控及体验问题的识别、归因与闭环改进。 1.Own the development of the platform's rider management and experience systems, improving rider capability and retention while reducing rider violation rates. 2.Develop and iterate rider codes of conduct, reward and penalty mechanisms, and tiered management systems, covering the full chain of order acceptance, delivery, exception handling, and appeal review. 3.Based on frontline feedback and data analysis, collaborate with product, R&D, and other cross-functional teams to drive identification, root-cause analysis, and closed-loop improvement of rider management and experience issues. 岗位基本需求 1. 从问题出发，对场景思考全面，有平衡多目标、多团队的能力 2. 能站在用户视角、骑手视角、竞争视角思考问题，理解数据背后的意义，避免纯数字驱动及路径依赖 3. 至少5年互联网运营相关经验，有2年以上管理经验，有骑手体验、管控经验或策略运营经验为加分项 4. 英语可作为工作语言 1.Problem-driven, with comprehensive scenario thinking and the ability to balance multiple objectives, avoiding trade-offs that sacrifice one for another. 2.Able to think from the perspectives of users, riders, and competitors, understand the meaning behind the data, and avoid purely data-driven decisions and path dependency. 3.At least 5 years of relevant internet operations experience, with 2 years of management experience.

Experience in rider experience, rider management, or strategy operations is a plus. 4.English as a working language. 岗位亮点 1.深度参与海外市场新业务全链条决策，支撑业务策略制定、业务结果的达成 2.团队平等开放、实事求是，与各地精英共同推进美团全球化 3.团队配备完善的AI工具体系，鼓励成员将AI能力融入日常工作流 1. Deeply participate in full-chain decision-making for new overseas business, supporting business strategy formulation and the achievement of business results.

• The team is egalitarian and open, pragmatic and fact-based, working alongside top talent from around the world to advance Meituan's globalization.
• The team is equipped with a comprehensive AI toolset and encourages members to integrate AI capabilities into their daily workflows.