该职位来源于猎聘 The Zifo Lab Computing Analyst provides technical support services for laboratory computing environments, including multi-vendor instruments, IT infrastructure, and validation/compliance-related activities where applicable. The individual will serve as the first point of contact for laboratory users, handling support requests related to PC hardware, instrument installations, network and instrument connectivity, and troubleshooting. This role also requires partnering with business users, customer management, and internal Zifo teams to identify needs, analyze gaps, and deliver sustainable solutions.
Lab Computing
Analyst为客户提供技术支持服务，包括多供应商仪器、IT基础设施，以及相关的验证/合规活动。该职位将作为客户实验室的首要联络人，处理与PC硬件、仪器安装、网络和仪器连接及故障排除相关的支持请求。还需与系统用户、客户管理层及Zifo内部团队合作，识别需求、分析差距，并提供可持续的解决方案。
Job responsibilities Technical Support技术支持
- Provide technical support for customer laboratory environments, including instrument-connected computers and related systems.为客户实验室提供软硬件相关系统的技术支持。
- Troubleshoot hardware, software, network, and instrument connectivity issues.为软硬件、网络及仪器连接问题进行故障排除。
- Act as the primary technical support contact for users and third-party vendors. 作为用户和供应商的主要技术支持联络人。
- Support day-to-day operation of laboratory software systems, including vendor solutions such as Agilent, Metrohm, LabVantage, and other business-critical applications. 支持实验室软件系统的日常运行，包括Agilent、Metrohm、LabVantage等供应商解决方案及其他关键业务应用。 Laboratory Infrastructure Management实验室基础设施管理
- Manage the installation, relocation, upgrade, and retirement of laboratory equipment and associated computing devices. 管理实验室设备和相关软件系统的安装、搬迁、升级和退役。
- Implement and maintain Windows-based security controls and configurations.实施并维护基于Windows的安全控制与配置。
- Create and maintain inventory records for laboratory equipment, PCs, software assets, and related infrastructure. 创建并维护实验室设备、PC、软件资产及相关设施的库存记录。
- Perform preventive maintenance activities according to customer schedules and procedures. 按照客户的时间安排和程序执行预防性维护活动。 Compliance & Documentation合规与文档管理
- Ensure adherence to customer IT policies, security standards, and compliance requirements through monitoring and reporting activities.通过监控和报告活动，确保实验室遵守客户的IT政策，安全标准和合规要求。
- Support validation, qualification, change management, and compliance initiatives in regulated laboratory environments.支持实验室验证，确认，变更和合规性相关工作。
- Ensure all support activities comply with GxP requirements and applicable quality standards.确保所有支持工作符合GxP要求和适用的质量标准。
- Develop and maintain documentation including SOPs, work instructions, troubleshooting guides, and best practices.制定并维护文档，包括SOP，作业指导书，故障排除指南，和更优实践方案。 System Monitoring & Continuous Improvement系统监控和持续改进
- Monitor the health and performance of laboratory applications and infrastructure (on-premises and cloud-based environments), escalating anomalies as needed.监控实验室各应用和基础设施（本地以及云环境）的健康状况和性能，必要时上报异常情况。
- Contribute to continuous improvement initiatives and knowledge management activities.参与持续改进计划和知识管理活动。 Required Skills
- Excellent customer service skills complemented by an ability to listen to and interpret customer’s request优秀的客户服务能力，具备倾听和解读客户需求的能力。
- Ability to troubleshoot complex instrument and technology issues能够对复杂的实验室仪器和技术问题进行故障排查。
- Fluent communication skills in English and Mandarin, both written and verbal流利的中英文双语沟通能力（书面和口语）
- Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code熟悉客户实验室安全规范，并有相关的经验。
- Ability to manage time effectively and prioritize tasks in a dynamic environment能在动态的环境中有效的合理的安排任务优先级。
- Understanding of laboratory informatics systems, instrument integration, and regulated environments (GxP, FDA 21 CFR Part 11) is preferred.了解实验室信息化系统，仪器及相关法规（GxP FDA 21 CFR Part 11）者优先。 About you:
- Willing to provide regular onsite support at customers’ location and flexible to travel different sites on an as-needed basis to support愿意在客户现场提供定期驻场支持，能根据需要灵活前往不同城市提供支持。
- Independent, self-motivated & results driven individual独立，自驱力强，以结果为导向。
- Demonstrated willingness and ability to quickly learn new technologies, systems, and business processes有快速学习新技术，新系统和业务流程的意愿和能力。
- Strong analytical, critical thinking, and problem-solving skills具有较强的分析能力，批判性思维，和问题解决能力。 Required education/work experience?
- Bachelor's degree in Life Sciences, Computer Science, Information Technology, Engineering, or a related field; equivalent industry experience may be considered生命科学，计算机科学，信息技术，工程等相关专业的本科以上学历；具备同行业工作经验更佳。
- Minimum 3 years of experience in an IT support, desktop support, or laboratory computing support role 3年以上IT支持，桌面支持，或者实验室计算机系统支持相关经验。
- Experience within Life Sciences, Pharmaceutical, Biotechnology, or Chemical industries is highly preferred具有生命科学，制药，生物技术或者化工行业经验者优先。
- Proficiency in Windows operating systems and Microsoft Office applications.精通Windows操作系统和Office软件。
- Experience supporting virtual environments and virtual machines is preferred具备虚拟环境和虚拟机支持经验者优先。
- Experience supporting scientific instruments and instrument-connected workstations is preferred具备科学仪器及连接仪器工作站支持经验者优先。
