Manager, HR Shared Services

该职位来源于猎聘 Key Responsibilities

• In the short term, assume overall accountability for payroll operations, including the development of payroll policies and governance frameworks and the continuous optimization of payroll processes. Drive automation, standardization and digitalization to enhance service quality and operational efficiency.
• Serve as a core member of the team responsible for establishing the China HR Shared Services Center, including defining the service scope, developing the service catalogue and standards, standardizing service delivery processes, designing the organizational structure and building the team.
• In line with the Shared Services Center roadmap, progressively assume responsibility for additional HR shared services, expand the service scope and advance the maturity of the shared services operating model.
• Develop transition plans and facilitate the seamless migration of HR activities from hotels to the Shared Services Center, identifying and mitigating transition risks while ensuring business continuity.
• Establish the shared services governance framework, service-level agreements (SLAs) and key performance indicators (KPIs), and continuously monitor service quality, efficiency, cost and internal customer satisfaction.
• Drive HR process re-engineering, systems integration, automation and employee self-service solutions to reduce manual intervention and enhance data accuracy and the user experience.
• Establish operational analytics and management dashboards, leveraging data to support resource allocation, risk monitoring and early warning, operational decision-making and continuous improvement.
• Ensure the timely and accurate completion of payroll processing and disbursement, individual income tax filings, statutory social insurance contributions and related reporting, while ensuring compliance with data privacy, access control, confidentiality and records-retention requirements.
• Establish robust internal controls and mechanisms for compliance, issue escalation and major incident management. Identify and mitigate operational and compliance risks, and develop business continuity and contingency plans.
• Build effective working relationships with hotel HR teams, Finance, IT, Legal, Internal Audit and external service providers; manage service expectations, facilitate issue resolution and continuously enhance the internal customer experience.
• Lead the day-to-day management of the Shared Services Center team and establish robust practices for talent selection, learning and development, performance management and succession planning to strengthen professional capabilities, service orientation and employee engagement.
• Promote cross-functional knowledge sharing and the adoption of best practices, fostering a professional, efficient and collaborative culture of continuous improvement.
• Perform other duties as assigned.

  Qualifications Required

• Bachelor’s degree or above, preferably in Human Resources, Business Administration or a related discipline.
• At least eight years of progressive experience in HR operations, shared services or a related field, including at least two years of experience in payroll management or payroll operations.
• Experience in establishing an HR Shared Services Center, transitioning processes, managing operations or delivering HR transformation projects.
• Sound knowledge of payroll governance, employment practices, individual income tax, statutory social insurance and related regulatory requirements.
• Strong knowledge of shared services governance frameworks, service catalogues, SLAs, KPIs and continuous improvement methodologies.
• Strong capabilities in process design, project management, data analysis and digital transformation.
• Proven experience in managing large teams, with demonstrated capabilities in talent development, performance management and organizational capability building.
• Excellent cross-functional communication, stakeholder management and influencing skills, with the ability to drive outcomes in a matrix organization.
• Proficiency in mainstream HRIS, payroll and financial systems;

  experience in system implementation, integration or automation is preferred.

• Experience in the hospitality industry or in multi-site or large-scale HR operations is preferred.
• Fluency in spoken and written English and Chinese.
• Willingness and ability to travel as required during the initial setup phase of the Shared Services Center.