Memory CS | 存储芯片售后技术支持

• Responsible for after-sales quality complaint management for customer Memory support.
• Respond promptly to customer requests and provide initial solutions.
• Communicates and coordinates with Korean headquarters and branch offices to complete quality issue identification and analysis, and delivers analysis reports.
• FA TAT and RMA management 5.

Customer Satisfaction

Oriented, build solid service baseline to customers. 6.

Handle

Customer claim quality issues 7. Failure analysis arrangement with HQ team 8. RMA arrangement for customers 4. Monitor customer quality status(in-process/ field)