高级现场服务经理（OLS 系统产品方向）

该职位来源于猎聘 职位概述 负责面向国内头部互联网客户（腾讯、字节跳动， 阿里等）的开放光网络（OLS）及DCI波分传输系统的现场安装交付及全周期售后维护工作。 岗位职责 1. 统筹指导合作伙伴完成 OLS 全流程现场安装与运维服务，工作覆盖施工方案编制、现场勘查、设备上架、模块自检、系统联调、业务开通验收；上线后提供 7×24 远程技术支撑、5×8 常驻现场服务、软件版本升级、硬件退换货（RMA）处理等工作。 2. 监督合作伙伴人员招聘与技能培训工作，保障充足人力供给、规范现场操作，支撑全球多客户、多项目按期交付；搭建标准化运维操作流程，规避运维排障过程中误操作对网络线路造成业务影响。 3. 依据项目实施进度及时申领备件并完成现场配发，保障全球各站点 7x24x4 送达时效；定期统计、复盘备件消耗与库存存储数据。 4. 作为合作伙伴与 OLS 生产工厂的对接枢纽，同步协调出货排期；及时反馈 OLS 模块现场安装暴露的质量缺陷，并输出产品设计优化改进建议。 5. 统筹落地现场安装运维配套事务，包含测试仪表调度、辅材配件采购、突发异常事件即时沟通与应急处置。 6. 全权负责合作伙伴服务费合同起草、签署及续签；核算月度服务费用，统筹服务费对账和付款全流程。 7. 熟悉互联网客户的开放光网络（OLS）的组网方案； 8. 拟制并维护产品版本配置手册 9. 作为网管控制器的客户接口 任职要求 1. 本科及以上学历，通信工程、光电子、计算机科学等相关专业； 1. 5年以上光通信行业现场服务经验，至少2年开放光网络、解耦波分或数据中心网络相关经验； 2. 熟悉互联网客户技术文化与采购模式，理解其对"解耦、白盒、自动化、可编程"的核心诉求； 3. 极强的跨部门推动力，能在合作伙伴， 产品线、供应链与客户之间搭建高效沟通桥梁； 4. 抗压能力强，适应互联网客户快节奏、高迭代的工作模式及高频次现场支持。

Job Title

Senior Field Service Manager (OLS System Product Line) Job Summary

Responsible for on-site installation and maintenance of Open Line card Systems (OLS) and DCI WDM transmission systems for top-tier domestic internet clients including Tencent, ByteDance, Ali etc.

Key Responsibilities

• Guide partner teams through OLS on-site deployment and follow-up maintenance services, covering construction planning, site surveys, equipment racking, module self-testing, system commissioning, service activation & acceptance, 7×24 remote technical support, 5×8 on-site support, software upgrades, and RMA return processing.
• Supervise partner recruitment and skill training to secure sufficient manpower and rigorous on-site operational discipline for on-time delivery of multiple global customer projects. Establish standardized operating procedures to mitigate adverse impacts on optical networks caused by misoperation during maintenance and troubleshooting.
• Apply for spare parts timely based on project activation progress and allocate inventory to sites to ensure 7×24×4 spare parts support across all global locations; track and analyze spare parts consumption and stock levels.
• Serve as liaison between partner organizations and the OLS manufacturing plant to align delivery schedules. Escalate field quality defects of OLS modules and submit improvement proposals for product design optimization in a timely manner.
• Manage logistics for on-site installation and maintenance, including coordinating test instrument allocation, procuring auxiliary accessories, and promptly communicating & resolving unforeseen on-site incidents.
• Draft, sign and renew service fee contracts with partners; calculate monthly service fees and coordinate on time payment.
• Possess in-depth knowledge of Open Line card System (OLS) networking architectures deployed by internet hyperscalers.
• Develop and maintain a product version configuration manual
• As a customer interface for network management controllers Qualifications
• Bachelor’s degree or above, majoring in Communication Engineering, Optoelectronics, Computer Science or other relevant disciplines.
• Minimum 5 years of field service experience in the optical communications industry, with at least 2 years of hands-on experience in Open Line card Systems, disaggregated WDM, or data center networking.
• Familiar with the technical culture and procurement frameworks of internet hyperscalers, with a clear understanding of their core demands centered on disaggregation, white-box hardware, automation, and programmability.
• Exceptional cross-functional influence and execution capability to build efficient communication channels bridging partners, product lines, supply chain teams, and end customers.