Operations Manager（广州哈罗）

该职位来源于猎聘 The role is responsible for overseeing the day-to-day non-academic operations of school. This role ensures that school service and facilities functions run smoothly and support the school’s mission. The role works closely with School Head, Group Operations Directors, external vendors, and the senior leadership team to maintain a safe, efficient, and well-managed school environment.

Responsibilities Manage departmental budgets by forecasting needs, monitoring expenses, and enforcing spending limits

• Provide accurate data and forecasts for annual budget preparation.
• Identify departmental needs and justify budget requests with clear operational goals.
• Track actual spending against the approved budget for their area.
• Ensure that all activities and purchases are within allocated limits. Ensure policy-driven purchasing, risk coverage, and high-value vendor contract management
• Ensure that all purchasing activities within their department follow the School Procurement Policy, including proper documentation, competitive bidding, and ethical vendor selection.
• Assist in identifying key operational risks and ensure that relevant areas (e.g., equipment, activities, staff) are adequately covered under the school’s insurance policies.
• Collaborate with senior leadership to negotiate, review, and monitor major contracts with vendors, ensuring terms are favorable and performance is tracked. Monitor regulatory changes, advise leadership on compliance, and ensure policy alignment in operations
• Stay informed about changes in laws or regulations that affect school operations.
• Advise senior management on compliance risks and recommend operational adjustments when laws or policies change.
• Participate in strategic planning to ensure legal and policy alignment.
• Provide clarification and guidance when policies are updated or misinterpreted. Ensure seamless campus operations by upholding service quality, safety, and maintenance across all facilities and support services In general, Campus Service includes but not limited to Catering, Facility Management (FM), Medical and School bus.
• Participate in regular performance reviews and site inspections to ensure service quality is compliance with contracts.
• Maintain open communication with vendors to resolve issues promptly and collaboratively.
• Catering Services: Ensure meals meet nutritional, safety, and cultural standards, and support student well-being.
• Transportation Services: Coordinate logistics for school trips, events, and emergency transport needs.
• Medical: Monitor the responsiveness and professionalism of medical staff.
• FM: Ensure timely completion of repairs, preventive maintenance, and facility upgrades.
• Repair, maintenance and renovation: Ensure that all facilities remain in proper working condition. Flag, follow up and communicate with relevant vendors with any issues raised up, support with all the relevant yearly plans. Enforce health & safety compliance, oversee risk assessments, and lead effective safety drills
• Actively monitor and ensure that all team activities comply with the school’s Health and Safety Policy.
• Guide and support staff in conducting Risk Assessments, review findings, and ensure appropriate control measures are implemented.
• Organize, supervise, and evaluate regular safety drills. Ensure staff understand their roles and that drills are conducted effectively. Assist in operations management and ensure accurate, timely reporting to AISL Group Operations
• Manage all aspect of the operation team.
• Submit the school operation monthly report, monthly KPIs, updated contract and other documentations to AISL Group Operations.

  Required Qualifications and Experience Education

• Bachelor’s Degree in Business Administration, Education Management, Law, Business English, or related field (Master’s Degree preferred). Qualifications
• Professional certificate on Facility Management or relevant fields is a surplus.
• Project Management certification is desirable. Knowledge
• Sound understanding of regulations and practice in educational industry.

Experience

• 8 years in operations management, preferably in international schools or educational institution.
• Experience in multicultural environments.