物流运营专家 Origin Ops Associate

该职位来源于猎聘 About Wayfair Wayfair is a platform focused on the $800B+ home goods market. We bring together suppliers and customers by leveraging our technology and services to create market-leading experiences for both.

CastleGate Forwarding (CGF) is a rapidly growing freight forwarding start-up within Wayfair, moving containers across the globe to Wayfair’s shelves and elsewhere. Our proprietary end-to-end logistics network enables us to drive speed, quality and lower costs. A key component of our logistics and supply chain footprint are our CastleGate Forwarding services.

We are scaling a global digital freight forwarding business and developing a differentiated experience for importers, who want to be part of a supply chain for the e-commerce age.

Position Description The Origin Ops team operates within CGF Asia Operations and is responsible for overseeing freight flow activities managed through our Origin agent network(across China and Southeast Asia), Origin processes, documentation management, capacity and carrier management. The role primarily involves providing essential support for the day-to-day freight flow operations to/from our CFSs. This includes managing inbound orders, overseeing Origin agents, monitoring supplier and shipper performance, as well as conducting thorough analysis.

The goal is to ensure the accurate and timely handling of all orders. Concurrently, the role will investigate root causes of any issues through data analysis, aiming to mitigate exceptions and discrepancies effectively.

Key Responsibilities Own day-to-day CFS warehouse operations across Southeast Asia, coordinate with vendors/3PLs to ensure seamless in warehouse operations.

Manage and supervise Southeast Asia CFS vendors/3PLs; monitor daily operational performance and ensure compliance with SLAs and KPIs.

Conduct weekly/monthly alignment meetings with vendors to identify demands, risks and improvement opportunities. Collaborate with cross-functional teams to optimize freight operations and resolve any operational issues. Timely identify, track and resolve order discrepancies, booking exceptions and warehouse operational issues.

Conduct root cause analysis to mitigate repeated exceptions and ensure business continuity. Generate reports and dashboards to communicate performance; collect feedback and drive operational optimization.

Required Experience/Skills Possession of a bachelor’s degree in Business Administration, international trade, Operations Research, Economics, Supply Chain, Logistics, or a directly related field, coupled with analytical or consulting role experience. Excellent communication and interpersonal skills, adept at managing multiple stakeholders. Fluent in English with excellent written and verbal communication skills.

Proficiency in Microsoft Office/Google Suite and adeptness in working with data. Strong multitasking skills, detail-oriented nature with a focus on accuracy, and ability to manage and prioritize concurrent projects. Excellent analytical and problem-solving skills.

Ability to work independently and as part of a team. Preferred or plus Background in vendor management majors or prior experience in international logistics. Familiarity with Google BigQuery.

Experience in working with global teams and external partners.