Program Operator 疗程协调员

Requirements 岗位要求 • Good service awareness and attitude, excellent skills of communication skill； 有良好的服务意识和态度，出色的沟通能力； • Excellent coordination skills and problem-solving abilities; 具备良好协调能力及解决问题能力 • Excellent team working sprite. 一流的团队合作精神 • Familiar with the brand standards, processes and procedures of international luxury branded hotels; 熟悉国际奢华品牌酒店的品牌标准、流程和程序； • Fluent in both Chinese and English; 中英文流利； • Equipped with essential hotel or medical knowledge; 掌握基本的酒店行业知识或医学知识； • Professionally use hotel or medical system like opera, HIS, TNG 熟练使用酒店或医疗系统如Opera, HIS, TNG等 Responsibilities 主要职责 • Plan guests’ programs according to request 依照需求为客人安排疗程项目； • Organize all meetings related to guest’s programs; 组织与客人疗程相关的所有会议； • Manage guests’ program schedules; 管理客人的理疗时间表； • Maintain communication all relating departments to coordinate the handling of daily guest appointments; 与各部门密切合作，协调处理客人的日常预约； • Prepare daily programs for each guest; 为每个客人准备日常计划； • Provide information about the individual treatment; 向客人提供个人治疗的所有信息； • Provide guest information to all departments to optimize the quality of internal services; 将客人信息提供给各部门，以优化内部服务质量； • Maintain a good working relationship with all staff in the resort; 与理疗院所有员工保持良好的合作关系； • Always seeks improvement from guests feedbacks; 根据客人的反馈寻求改进方案； • Good ability to deal with unforeseen events (including conflict) and stress; 良好的处理意外事件（包括冲突）能力、压力管理； • Well -understand treatments provided by Clinique La Prairie; 对CLP提供的护理和治疗有充分理解； • Provide training to other colleagues when necessary; 必要时向其他同事提供培训； • Complete other tasks assigned by direct manager. 完成上司交代的其他任务。