Quality Engineer- Customer

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

• Coordinate customer feedback failure investigation and handling.
• Lead and coordinate customer quality issue investigations internally.
• Drive cross-functional problem-solving activities and ensure timely containment and corrective actions.
• Track and verify the effectiveness of improvement actions based on customer feedback.
• Coordinate manufacturing failure investigations and resolution activities.
• Reduce workmanship-related failures through continuous monitoring and improvement initiatives.
• Strengthen communication between customers and internal teams to ensure rapid response and customer satisfaction.
• Warranty data review and drive improvement.
• Check and analysis warranty information.
• Download and review PARS report, communicate with CC/STC for confusing area.
• SAP data check (IW53) and review, communication with CC/STC.
• Coordinate with 6-sigma project teams to drive warranty reduction (e.g. T-warranty, E-parts, iXL900R oil black, workmanship, etc.).
• Regular meeting and reporting.
• Prepare related report and reporting. Attend related internal process audit, attend the investigation of root cause analysis and follow the corrective actions internally.

To succeed, you will need

Education Level

Bachelor's degree in engineering related.

Relevant Previous experience (minimum years of experience to competently carry out the role, not total year of experience)

5+ years’ experience in semiconductor, or manufacture industry or automotive industry as a quality engineer.

2+ years customer quality handling experience

Knowledge areas/Skills (minimum level of knowledge to fullfil the role’s responsibilities)

Customer quality handling experience.

6 sigma knowledge, Black Belt is prefered

Good communication, coordination and response actively.

Result driven capability.

Technical and Analytical skills necessary to understand assembly processes.

Root Cause Problem Solving Experience Required

Know general knowledge about process characterization concepts such as SPC, control plan and FMEA, etc

Ability to function in a team-oriented environment is required.

Quality/reliability knowledge and direct experience in leading manufacturing failure analysis is required.

Other requirements (e.g. Language skills; competencies; expected travel requirements)

Good communication and presentation skills both in English and Chinese are required.

In return, we offer you

• Good working environment.
• Related training about our pump assembly process.
• Related product training about our pump.
• Related guidance during working stage, from first day and begining of working in our company.
• Any supports that related to our working for high efficiency, probelm solving,..

City

Qingdao

Recruiter

Enoch.An@edwardsvacuum.com

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