System Engineer

System Engineer | Contact Center • Cloud • Networking

📍 Hong Kong | Full-time | Long-term growth role

We’re looking for a technically strong System Engineer who enjoys solving real infrastructure and integration challenges.

You’ll work on enterprise Customer Experience (CX) platforms that sit at the intersection of voice, routing, cloud, and containerized applications. This is a hands-on role where you’ll build deep project knowledge over time, rather than jumping between short-term assignments.

What you’ll actually do

• Implement and integrate contact center / communication solutions
• Handle system setup, configuration, and functional testing
• Troubleshoot across application, voice, network, and server layers
• Provision and manage workloads (VMs + containers)
• Support basic Azure / AWS deployment, configuration, and administration
• Create clear technical documentation and support post-go-live handover

What we’re looking for

• 3+ years in IT, system integration, or related technical roles
• Solid IP networking knowledge (troubleshooting, topology, configuration)
• Experience provisioning workloads (VMs and/or containers)
• Familiarity with Azure or AWS
• Strong problem-solving mindset and genuine willingness to learn
• Comfortable communicating in both English and Chinese
• Knowledge of contact center, voice, or enterprise communication technologies is a plus

Why this role stands out

• Long-term focus — you’ll grow real depth on projects instead of constant context-switching
• Exposure to diverse industries: FSI, Retail, Telco, and global clients
• Clear path to expand into modern cloud practices and AI-assisted tooling
• Performance-based culture where continuous learning is genuinely valued