Technical Manager

该职位来源于猎聘

• Develop and deliver technical support, product training, and application training to the sales team.
• Provide technical expertise and support product demonstrations to prospective and existing customers.
• Troubleshoot, install, repair, and support Ham-Let products at customer sites as required.
• Consult with customers on product selection, product operation, process optimization, technical troubleshooting, and product usage training.
• Support the growth of MRO business and identify new product development opportunities while maintaining a high level of customer trust, responsiveness, and satisfaction.
• Maximize service opportunities to drive revenue growth and enhance customer satisfaction.
• Act as the primary liaison between customers and Ham-Let's Quality and Product Management teams, conducting site investigations and communicating corrective actions (CARs), failure analysis reports (FARs), and other technical findings.
• Collaborate closely with the global Quality team to ensure timely customer responses, effective problem resolution, and continuous improvement of customer satisfaction.
• Prepare and maintain accurate service reports and records of customer activities.
• Provide regular updates to management regarding customer feedback, market trends, competitive activities, and opportunities for product improvement.