玉红 葛

I have extensive professional experience in the education and tourism sectors, and have accumulated profound knowledge of cross-cultural communication and the tourism industry over the years. I am now willing to take on new challenges, gain experience, and grow together with the next organization.

Academic tutor at Remote (2020-11 – Present)

• Tutoring and assisting with academic writing, preparing exams, in fields such as marketing, business management, strategic management, and media studies.

Operation executive at IELTSPodcast (2020-02 – 2020-04)

• Remote position, responsible for the operation and sales of IELTS online courses.

Bilingual customer service at Teledirect Asia, Kuala Lumpur, Malaysia (2019-04 – 2019-12)

• English and Chinese Mandarin bilingual customer service at Airbnb, responsible for managing online bookings and listings, resolving booking issues, and providing a satisfactory customer experience.

Travel product executive at ASA Holidays, Singapore (2018-01 – 2018-05)

• Sales, organizing tour groups, editing online/offline travel packages, and marketing travel products.

Tour operator / Language specialist at Jetwing Travels, Colombo, Sri Lanka (2017-01 – 2018-01)

• Operating tour packages includes itinerary planning, cost accounting, and partnerships with travel agencies, hotels, and vehicle fleets.

BA (Hons) in International Hospitality and Tourism Management – Northumbria University (Singapore Kaplan campus) (2014 – 2016)

Mass Communication – Kaplan Higher Education Academy (2014)