Khalid Alhumaid

Results-oriented Guest Services Manager with over 3 years of experience in hospitality and customer service. Proven track record at Marriott Hotel in optimizing front-of-house operations, elevating guest satisfaction scores, and leading high-performing teams. Expert in complaint resolution and implementing efficiency-improving protocols. Committed to delivering world-class service standards while fostering a collaborative work environment.

Guest Services Manager at Marriott Hotel (2025.06-2026.02)

Directed daily front-of-house activities to ensure seamless daily hotel operations with over 3 years of front-of-house assuring.

• Directed daily front-of-house activities to over 3 years of front-of-house atsuring seamless daily hotel operations.
• Spearheaded personalized service initiatives to oversee monitoring clients and professionals.
• Mentored and trained a diverse team to maintain handovers and motivate hospitality team.

Jarir Hotel (2019-09 – 2023-08)

Managed and resolved complex customer inquiries related to services and apartments, providing comprehensive support.

• Managed and resolved complex customer inquiries related to services and apartments, providing comprehensive support.
• Handled and documented inquiries utilising standardised methods to monitor issues and resolve them.
• Followed rigorous protocols with providing excellent customer service.

Bachelor in Electronics – Dammam Technical College (2019-08)