Develop and execute the property’s IT strategy, ensuring alignment with operational goals, guest experience standards, and long-term business objectives.
Oversee the daily operation and security of all IT systems, including network infrastructure, servers, PMS, POS, telephony, Wi-Fi, and guest-facing technologies.
Ensure robust data protection and cybersecurity protocols are in place, continuously monitored, and regularly updated to protect all sensitive information.
Manage IT projects and system upgrades, coordinating with internal teams and external vendors to ensure smooth implementation and minimal disruption.
Provide responsive IT support to all departments, ensuring timely resolution of technical issues and maintaining operational continuity.
Lead the IT budget planning and asset management, including procurement, software licensing, contract negotiation, and cost efficiency.
Ensure full compliance with legal, corporate, and regulatory requirements, such as data privacy laws (e.g. GDPR) and payment security standards (e.g. PCI-DSS).
Train and guide property teams on IT systems and digital tools, promoting user competence and digital literacy across the organization.
Collaborate closely with department heads to understand their technology needs and identify digital solutions that enhance efficiency and service delivery.
Stay updated on technology trends in hospitality, evaluating and recommending innovations that improve operations, guest experience, and security.
工作经历
Proven experience in a senior IT leadership role, preferably within luxury hospitality or multi-outlet operations.
Strong knowledge of hospitality systems such as PMS, POS, CRM, VOIP, and guest-facing technologies.
Expertise in IT infrastructure, network security, and data protection best practices.
Excellent project management skills and the ability to lead complex system integrations or migrations.
A strategic mindset with hands-on capabilities and a solution-driven approach.
Strong leadership and communication skills, with the ability to collaborate across all levels and departments.
High level of discretion, reliability, and commitment to confidentiality and data integrity.
Ability to thrive in a fast-paced, guest-focused environment with high service expectations.
