Technical Implementation Manager

Technical Implementation Manager

Industry: Cybersecurity

Location: Hybrid in Medellin (3x week on-site) or Remote (Mexico)

Employer: Confidential

Employment Type: Full-time Contractor with Benefits

Salary Range: $4k-$4,5k USD/month (Based on experience and fit)

About the Company

Our client is a cybersecurity company building a runtime security platform that protects enterprise environments from AI agent risk. The product sits inline between AI agents and critical systems, enforcing behavioral policies, detecting anomalies, and providing organizations with full visibility into their agentic AI footprint.

About the Role

As Technical Implementation Manager, you own the technical deployment of the platform in customer environments and remain the customer's primary technical contact once they are live. This is a hands-on, deeply technical role for someone equally comfortable configuring cloud and identity systems, scripting their way around a problem, and sitting across from an enterprise customer.

You will lead implementations from evaluation through go-live: working inside customer environments, integrating the platform with their identity providers and cloud systems, and configuring it to their security workflows and policies. Once a customer is deployed, you stay close to the account, prove value through clear reporting, and channel what you learn back to Product and Engineering.

Responsibilities

IMPLEMENTATION AND INTEGRATION

• Lead end-to-end deployments, from evaluation and proof of concept through go-live and into ongoing operation.
• Configure and provision the platform directly in customer environments, working across their identity providers, cloud platforms, and authentication setups (for example, SSO/SAML).
• Stand up and validate integrations independently before they reach the customer, for example provisioning a license, connecting a third-party system, and testing the full flow end to end.
• Own the configuration work. You are the person who makes the deployment actually work.

TECHNICAL PROBLEM-SOLVING

• Diagnose and resolve issues hands-on and in real time across networking, authentication, APIs, and the application layer.
• Write and adapt scripts to automate configuration, close gaps, and improve how deployments are delivered.
• Escalate to R&D when an issue needs a product-level fix, always with clear technical detail, and manage timeline expectations with the customer.

VALUE, REPORTING, AND RELATIONSHIP

• Build customer-facing reporting that turns platform and telemetry data into a clear story of usage, policy enforcement, risk reduction, and measurable value.
• Maintain internal reporting on customer health, adoption, risks, and expansion opportunities.
• Lead reviews that show impact and surface new opportunities to extend policy enforcement and visibility.
• Act as the voice of the customer internally, feeding usage insights and product gaps to Product, Engineering, Sales, and Support.
• Document configuration patterns, troubleshooting steps, and best practices to build a repeatable playbook as the function scales.

Requirements

• 3 to 5+ years in a technical implementation, deployment, solutions engineering, or technical account management role in SaaS or enterprise software, with direct ownership of getting customers deployed and live.
• Comfortable going into customer systems to configure, provision, and integrate, including identity providers and SSO/SAML. You can work with cloud platforms such as Azure or Microsoft 365, but broader ability to learn and navigate customer environments matters more than any specific stack.
• A track record of building and testing integrations independently, end to end, before they reach the customer.
• Strong scripting ability to automate and troubleshoot configurations. You are not expected to be a full software engineer, but you write and adapt scripts, read code, and reason clearly about how systems interact. Working knowledge of Python, TypeScript, and shell scripting.
• Real-time troubleshooting across networking, authentication and protocols, APIs, and application-level errors.
• Comfortable turning telemetry and usage data into dashboards and reports using an analytics or observability platform (for example, Axiom).
• Fluent written and verbal English and Spanish. This is non-negotiable.
• A genuine people person: calm, self-assured, and quick to build trust with both technical practitioners and executives.
• Able to translate technical concepts into clear language for non-technical stakeholders.
• Proactive and independent, able to operate with minimal oversight.
• Strong organization and prioritization across a multi-account portfolio.

Nice to Have

• Background in cybersecurity, security operations, or enterprise security workflows.
• Experience supporting enterprise customers with complex deployment environments.
• Familiarity with AI/ML-powered products or platforms.
• Experience building implementation or customer success processes and playbooks from scratch in a scaling organization.
• Experience with CRM and collaboration tools (Salesforce, Slack, Microsoft Teams, or similar).