Alan Montt

A results-oriented and highly adaptable professional dedicated to driving organizational excellence through strategic communication and stakeholder relationship management. Possessing a creative mindset and a proactive approach to problem-solving, I excel at integrating AI-driven workflows to optimize brand narratives and operational efficiency. I am eager to contribute my linguistic versatility and bilingual proficiency to a forward-thinking firm, delivering measurable value while fostering cross-functional collaboration to enhance long-term corporate performance.

Call Center Agent at Atlantic Quantum Innovation (2022-12 – 2023-04)

• Managed an average of 150+ patient calls daily, efficiently scheduling appointments and processing referrals to reduce wait times by 20%, enhancing clinic throughput and patient satisfaction.
• Provided medication guidance and support to over 200 patients monthly, resulting in a 15% increase in medication adherence rates and improved health outcomes.
• Delivered exceptional customer service to ensure a 85% patient satisfaction rating, consistently addressing concerns promptly and facilitating seamless clinic experiences.

Bilingual Agent at All Access (2023-08 – 2024-05)

• Facilitated over 1,200 client consultations annually, accurately assessing individual health coverage needs and increasing policy enrollment rates by 35% within the first year.
• Leveraged bilingual communication skills to assist a diverse customer base of more than 3,500 individuals, improving customer satisfaction scores by 20% and reducing call resolution time by 15%.
• Developed streamlined call protocols that expedited insurance processing, resulting in a 25% reduction in onboarding time.

Billing auditor at Lean Solutions Group (2024-07 – 2026-02)

• Audit & Verification: Conduct rigorous audits of freight invoices, Proof of Delivery (POD) documents, and rate confirmations to ensure 100% data alignment and billing integrity.
• Discrepancy Resolution: Systematically identify, investigate, and resolve complex billing discrepancies and rate variances by collaborating with carriers and internal stakeholders.
• KPI Compliance: Champion strict adherence to Service Level Agreements (SLAs) and financial accuracy KPIs, consistently meeting or exceeding performance benchmarks.
• Revenue Protection: Design and execute robust validation controls to proactively detect leakage, safeguard margins, and prevent overpayments.

Billing Agent at Lean Solutions Group (2026-05 – 2026-08)

• Responsible for processing, issuing, and monitoring invoices for logistics companies, ensuring strict adherence to corporate deadlines and financial protocols.
• Overseeing the collection and reconciliation of payments from corporate clients to ensure accurate application of funds and prompt resolution of billing discrepancies.
• Maintaining and systematically updating internal databases to ensure the accuracy and confidentiality of information regarding insured parties and logistics partners.
• Serving as the primary point of contact for client inquiries, providing high-level technical support and personalized assistance regarding billing and payment status.

Audiovisual Communicator – INSTITUCION UNIVERSITARIA BELLAS ARTES Y CIENCIAS