Appointment Setter at Kurios-Tesla (2025-02 – Present)
- Conducted outbound calls and follow-ups to pre-qualify prospects based on location, electricity usage, home ownership, and solar program eligibility.
- Educated prospects on solar benefits and incentives.
- Scheduled qualified appointments for sales consultants and maintained accurate CRM records of calls, conversations, and appointments.
Legal Assistant at Solimon Rodgers (2024-07 – 2024-11)
- Provided comprehensive administrative and scheduling support for attorneys and legal teams.
- Managed and coordinated court appearances, hearings, depositions, and tracked deadlines for legal documents and court filings to ensure compliance with court rules and procedural requirements.
- Maintained accurate calendars for attorneys and clients, proactively resolving scheduling conflicts and ensuring efficient time management.
Medical Scheduler/ Medical Interpreter at Got Liens (2024-01 – 2024-06)
- Managed patient scheduling and follow-up appointments while carefully verifying patient histories and current information to ensure accuracy.
- Scheduled appointments across multiple physicians' calendars and conducted reminder calls to reduce no-shows and improve clinic efficiency.
- Handled office logistics, including maintaining patient files, coordinating appointments, and collecting payments.
- Coordinated patient referrals with insurance providers and medical specialists, ensuring proper documentation in patient charts.
Drayage Coordinator at Primetime Global Logistics (2024-01 – 2024-01)
- Coordinated cargo movements between ports, rail terminals, warehouses, and distribution centers.
- Maintained accurate shipment records, invoices, and tracking documents.
- Served as primary contact between clients, carriers, and internal teams.
- Monitored inbound and outbound freight operations and provided timely updates to ensure on-time delivery.
Case Manager at Rob Levine (2023-06 – 2023-12)
- Collaborated with interdisciplinary teams to develop, implement, and evaluate client care plans.
- Assisted with client intake and maintained organized, confidential case files.
- Regularly reviewed and updated case plans to track progress, adjusted interventions as needed, and conducted follow-up assessments to ensure clients received appropriate ongoing support.
Logistics Dispatcher at GLT Logistics (2021-09 – 2023-06)
- Managed quotes and land freight services for FTL, drayage, and open deck operations.
- Responsible for pricing, negotiation, capacity securing, dispatch, and tracking.
- Served as GLT U Key Specialist and trainer, creating audiovisual materials and courses on logistics services, customer experience, and effective communication.
Customer Service Agent at Teleperformance (2021-01 – 2021-08)
- Provided exceptional customer service by resolving inquiries and complaints in a timely and professional manner.
- Demonstrated strong communication skills by actively listening and effectively communicating with diverse customers.
- Skilled in maintaining accurate records and documentation of customer interactions and transactions.
