Alejandra Millan

As a seasoned Social Communicator and Journalist, I bring a specialized focus in Strategic Communication, particularly in the realm of digital marketing. My commitment to lifelong learning has equipped me with a robust blend of theoretical and practical knowledge across administration, advertising, and marketing. I pride myself on being highly responsible, committed, and entrepreneurial, with a keen sense of organization.

My ability to effectively complete tasks is complemented by strong leadership and teamwork capabilities. With over four years of experience in the BPO sector and having completed Team Leader courses, I am adept at swiftly adapting to various campaigns. My dedication to my work is unwavering, and I am always eager to contribute to the success of my team and organization.

Administrative Assistant at AGROLEX LTDA (2017-01 – 2020-12)

Administrative support with focus on personnel management and communication projects

• Managed personnel and oversaw the development and implementation of communication projects to enhance organizational effectiveness.
• Coordinated interdepartmental information flow, ensuring real-time updates of inventories and sales records.
• Compiled and analyzed data on inventory movements to support decision-making processes.

Customer Service Representative at Accedo Tecnologies (2020-01 – 2021-12)

Customer service for digital products with focus on complaint resolution and web development support

• Managed inbound customer inquiries for digital products through chat and email, ensuring first-contact resolution.
• Specialized in addressing and resolving customer complaints, enhancing customer satisfaction.
• Contributed to web development projects aimed at improving user experience and resolving technical issues.
• Conducted outbound calls to promote and sell a diverse portfolio of home services.

Customer Service Representative at TASKUS (2021-01 – Present)

Bilingual customer support with focus on mobile banking platforms and financial services

• Two-time winner of best agent of the entire campaign
• Active participation in TL processes such as scrubbing and coaching
• Provided bilingual customer support in English and Spanish, ensuring effective communication with U.S.-based clients across phone, chat, and email channels.
• Facilitated customer interactions with mobile banking platforms, including troubleshooting and assistance with transactions, payments, deposits, and cash advances.
• Guided customers through the loan acquisition process, including clarification of annual percentage rates, management of loan agreements, and coordination of payment schedules.
• Delivered comprehensive support for vehicle rental services, enhancing customer satisfaction and streamlining communication between customers and lessors.

High school diploma – Colegio Cooperativo Coomeva (2016-12)

Master's Degree in Social communication and journalism – Universidad Autonoma de Occidente (2023-12)

Master's Degree in Specialization in Strategic Communication with an emphasis on digital marketing – Universidad Autonoma de Occidente (2025-12)