Alejandra Páez

Bilingual Talent Acquisition professional with experience supporting full-cycle recruitment in multicultural and remote environments. Skilled in sourcing, screening, ATS/CRM management, interview coordination, and onboarding support. Backed by a strong foundation in customer service, sales, and team leadership, I bring excellent communication, relationship-building, and organizational skills while delivering a positive candidate experience.

Talent Acquisition Associate at Solvo Global (2024-11 – 2025-09)

• Recruited and screened candidates weekly for LATAM & international markets (US/Europe).
• Managed open positions per month across BPO and corporate environments.
• Conducted structured screenings and interviews, assessing soft skills, English level, and role fit, leveraged AI tools to optimize sourcing strategies, outreach messaging, and screening notes, improving recruitment efficiency
• Coordinated interviews, background checks, reference validations, and onboarding support.

Customer Service Specialist & Sales at IQor (2023-02 – 2023-12)

• Provided bilingual customer support and billing assistance for a U.S.-based solar energy company, resolving inquiries and disputes efficiently.
• Handled inbound/outbound calls while maintaining accurate case documentation and follow-up compliance and consultative sales.
• Assisted customers with account-related concerns, payment arrangements, and service inquiries while ensuring a positive customer experience.
• Built rapport with customers through active listening, problem-solving, and professional communication, contributing to customer satisfaction and retention.

Team Supervisor at TiquetesdeVuelos.com (2021-11 – 2022-12)

• Supported startup growth by recruiting and onboarding team members during early expansion stages.
• Monitored KPIs, productivity, schedules, and quality standards to maintain service excellence.
• Conducted performance evaluations, coaching sessions, and motivation meetings to improve retention.
• Implemented process improvements to optimize internal operations and customer experience.

Customer Service Specialist at Telemed (2020-01 – 2021-09)

• Coordinated technician scheduling, appliance insurance claims, and service appointments while ensuring timely resolution.
• Served as the primary point of contact for customers, providing updates, addressing concerns, and delivering high-quality support throughout the service process.
• Conducted customer follow-ups and maintained accurate records to ensure case completion, customer satisfaction, and compliance with service standards.
• Collaborated with insurance providers, and internal teams to streamline communication and resolve issues effectively.

High School Diploma – Humberto Gómez Nigrins (2009)