Alfonsso Herrera

Customer service and administrative management specialist with a dynamic, results-oriented profile. I began my career developing key communication, resilience, and adaptability skills in demanding environments. In my role as an agent, I have successfully managed user inquiries through digital and telephone platforms, ensuring high levels of satisfaction and actively contributing to process optimization and team productivity.

Customer Service Agent - Foundever

(2023-09 - 2026-02)

• Proficient in basic operating systems, like softwares, networks tools, related to banking information, investing and cancellations.
• Effectively responding to customer problems while strictly adhering to the metrics
• Troubleshooting and document each interaction clearly in the system.

Technical Support - Accedo

(2023-03 - 2023-08)

• Procedures in the work tool for managing customer accounts and plans
• Effective and empathetic handling of interactions maintain high standards of professionalism, empathy, data protection compliance and solution.

Event Bartending

(2021-12 - 2023-01)

• Provided attentive, friendly service to ensure a positive guest experience
• Coordinated with team members to ensure smooth service during peak hours
• Managed inventory, restocked supplies and glassware daily.

Management of Bars and Restaurants - DIAGEO FUNINDES - USB (2018-06)

Secondary School Graduate - Andres Eloy Blanco I (2009-09 - 2016-07)