Ami Dieterle

Seeking an Investigations position where I am able to utilize my education and skills to focus on reviewing compliance issues for an employer.

Operations Review Specialist – Office of Residential Services - Department of Juvenile Justice – State of Florida

(2019-01)

• Monitors state-operated and Contracted Provider facilities/services.
• Conducts site visits to ensure integrity and compliance with Florida Statutes, Administrative Rule, Departmental policies and procedures and terms and conditions of the contract. Observes, evaluates, and assesses program effectiveness.
• Recommends corrective actions following monitoring activities that identify program deficiencies. Receives and reviews corrective action plans to determine plan appropriateness. Performs follow-up monitoring to ensure implementation and completion of corrective action plans.
• Review all program/facility reports for trend analysis and provide coaching assistance.
• Maintains telephone contacts with the program on a regular basis to promote effective information sharing, good communication and provides technical assistance.
• Develops monitoring plan of contracts and/or facilities.
• Advises appropriate administrative and programmatic staff of problems or potential problems.
• Responds to inquiries and Department-tracked information requests/complaints (Whistle Blowers, Human Rights Advocacy Commission, Executive Office of the Governor, management reviews, citizen/parent/youth complaints, etc.) on behalf of Headquarters and/or the Regional Office.
• Obtains information for the Incident Complaint Disposition information for Office of the Inspector General (OIG).
• Conducts inquiries into incidents and/or issues in programs as assigned. Provides technical assistance and on-site response. Prepares all related reports and recommendations for corrective action and performs ongoing monitoring of corrective actions.
• Completes written reports in a final draft that is clear, concise, complete, and accurate.
• Coordinates and provides training to staff and provider staff.
• Review Residential policies and procedures to ensure accuracy of rules and procedural guidelines are disseminated properly throughout the region.

Management Review Specialist – Office of Inspector General - Department of Juvenile Justice – State of Florida

(2019-01)

• Manage multiple case files that include allegations of Complaints against Staff, PREA allegations, Escape, Contraband Discovered, and Improper Conduct
• Ensure cases assigned are compliant with administrative rules and departmental policies.
• Conduct site visits and interview witnesses, victims, subjects, and employees to gather information regarding allegations pertaining to the assigned case.
• Reviews assigned case file of affidavits, evidence material, administrative rules, departmental policies, and case documents.
• Preparation of thorough written investigative reports to include information obtained from witness, victims, and subjects, employees with the findings to provide to the Office of Inspector General – Department of Juvenile Justice.
• Request and obtain evidence and documents from outside agencies to include Law Enforcement, the State Attorney Office, and Providers to review for case work.
• Photograph incident locations.
• Manage case files, case notes – documenting, entering, transcribing and maintaining information in an electronic recording program.
• Review video surveillance pertaining to case work.

Investigator - Office of the Public Defender – State of Florida

(2015-08 - 2019-01)

• Conduct interviews with witnesses, victims, and clients to gather information regarding criminal court cases.
• Reviews assigned criminal case files to include affidavits, evidence material, and case documents.
• Preparation of written investigative reports to include information obtained from witnesses, victims, and clients to provide to the Attorney handling the criminal court case.
• Request and obtain evidence from outside agencies to include Law Enforcement and the State Attorney Office
• Photograph evidence and incident locations
• Assists with serving subpoenas for upcoming criminal court hearings.

Senior Juvenile Probation Officer - Department of Juvenile Justice – State of Florida

(2014-01 - 2015-08)

• Assist with supervising unit employees to also include reviewing and approving their work prior to submission to the Court and outside agencies.
• Assign work/caseloads to employees within unit.
• Review caseloads to ensure cases are compliant with administrative rules and departmental policies.

Juvenile Probation Officer - Department of Juvenile Justice – State of Florida

(2006-03 - 2014-12)

• Conduct interviews with youths/families to determine their needs to seek and ascertain community-based programs to meet the needs of the individual/family.
• Coordinate the scheduling of appointments and assist with referrals for youth's/family treatment services and following up with social service providers for documentation purposes.
• Building crucial relationships with community providers, community stakeholders, Law Enforcement, Attorney's, and Judges.
• Oversee strict supervision of juvenile offenders within the community and focus on enforcing multiple Court Ordered sanctions.
• Preparation of written Court reports to include information on the juvenile such as their family/social backgrounds; employment/education history; physical/mental health and substance abuse history.
• Manage case files, case notes – documenting, entering, transcribing and maintaining information in an electronic recording program.
• Managing multiple case files involving juveniles, their families, Law Enforcement, victims, and State Attorneys.
• Conduct monthly caseload audit and prepare case reviews.

Leasing Consultant (Part-time) - Sunset Lakes - Lakeland, FL

(2007-01 - 2016-12)

Leasing Consultant - Summer Club Apartments - Oviedo, FL

(2005-01 - 2006-12)

Leasing Consultant - Reserve at Lake Pointe - St. Petersburg, FL

(2005-01 - 2005-12)

Senior Leasing Professional - Cypress Run - Tampa, FL

(2004-01 - 2005-12)

• Organize and supervise general office environment.
• Responsible for leasing and maintaining positive resident relations of multi-family residential apartments.
• Knowledgeable of current market conditions to be able to complete a monthly marketing survey of competitors.
• Process applications to include credit/income/rental history and criminal background screening.
• Tours property and units to prospective renters.

Retail Sales Associate - Victoria Secret - Tampa, FL

(2003-01 - 2005-12)

• Customer services and sales.
• Demonstrate knowledge of promotions and sales for all categories of products within the company.
• Monitored inventory periodically, maintained stock
• Showcased merchandise-kept merchandise updated and neat in the display areas.

Mental Health Care Intern - Lakeland Regional Medical Center - Lakeland, FL

(1999-01 - 2003-12)

• Assist with patient admission and discharge to include completing medical/intake forms.
• Monitor patients to ensure constant safety and medical needs.
• Perform various clerical tasks.
• Organized patient's records for reference.

Bachelor of Arts - University of South Florida (2005-05)

Private Investigator CC Course - Hillsborough Community College (2014-01)