Trilingual Agent
Analytical and Quality-Focused Professional with experience in data evaluation, quality assurance, process analysis, and performance improvement within international environments. Skilled at reviewing complex information, applying detailed guidelines and procedures, identifying quality gaps, and providing accurate, actionable feedback to improve processes and outcomes. Proficient in Microsoft tools, including Excel and Power BI, for data analysis, reporting, and performance tracking.
Strong analytical skills, exceptional attention to detail, and professional proficiency in English (B2+) and Portuguese (B2). Adaptable, self-driven, and comfortable working independently in fast-paced, multicultural environments while maintaining high standards of accuracy, consistency, and productivity.
Experienced professional with a background in customer service, quality assurance, data analysis, and process improvement in international BPO environments. Skilled in evaluating information, identifying quality issues, analyzing performance metrics, and providing feedback to improve processes. Experienced with Excel and Power BI, with strong attention to detail, analytical skills, and the ability to work effectively in fast-paced environments.
