Anyelo Arias

Bilingual. Engaged, responsible and organized. Good at working under pressure and at displaying a high degree of initiative without lessening the deference I owe my superiors. Comfortable handling multiple interpersonal relationships. Ease at team working. Quick to adapt to environments with new flows of work. I have more than ten years as an ESL coach and over four years of customer service and OPI / VRI medical interpretation experience.

OPI and VRI Medical Interpretation at Multilingual Interpreters & Translators (2024-07 – Present)

OPI and VRI Medical interpretation / Interpreted for parties in the medical, legal, and social fields, service providers, school, police departments and 911 or emergency calls.

• Interpreted for parties in the medical, legal, and social fields
• Provided interpretation for service providers, schools, police departments and 911 or emergency calls
• Improved communication and mediation skills acquired previously
• Obtained a better knowledge about legal and medical terminology

Medical Interpreter / Over the phone interpretation at Bilingual S.A.C (2022-11 – 2023-12)

Facilitated communication between parties in the medical, legal, and social offices, besides emergencies and school district.

• Facilitated communication between parties in the medical, legal, and social offices
• Provided interpretation services for emergencies and school district
• Acquired a good understanding of the process of empowering individuals who do not have a voice in the language they need to communicate in
• Obtained a good knowledge about legal and medical terminology

Customer service / support at Teleperformance (2020-05 – 2022-10)

Customer service/support via telephone and email.

• Provided customer service/support via telephone and email
• Got better at understanding clients' needs and points of view
• Provided effective service which made me more aware of the circumstances and wants of users in general

English Teacher at Centro de Idiomas Universal SAS (2019-10 – 2020-04)

Phonetics coaching - Applied structure (Speaking activities) - Attended online face-to-face classes - Examination to pass CEFR levels - Grammar classes - Online classes (Skype - Meet – Zoom)

• Phonetics coaching
• Applied structure with speaking activities
• Attended online face-to-face classes
• Prepared students for CEFR level examinations
• Taught grammar classes
• Conducted online classes via Skype, Meet, and Zoom

English Teacher at OEP Overseas Education Programs (2017-08 – 2019-04)

Preparation for international exams - Individual and group teaching - Grammar presentations - Preparation of curricular material and lesson planning - Practice sessions of the 4 skills - Specific classes for professionals (aviation, nursing, banking, engineering) - Leveling to present tests to groups of colleges and universities - Classes in primary and secondary educational institutions - Online classes (Skype - Meet - Zoom)

• Preparation for international exams
• Individual and group teaching
• Grammar presentations
• Preparation of curricular material and lesson planning
• Practice sessions of the 4 skills
• Specific classes for professionals (aviation, nursing, banking, engineering)
• Leveling and test preparation for colleges and universities
• Classes in primary and secondary educational institutions
• Online classes via Skype, Meet, and Zoom

English Consultant at North College SAS (2019-10 – 2020-04)

Improved communication workshops - Group Tutor – Theme classes (acting, cooking, gym, gaming,) – Placing and change of level test taking - Extracurricular activities for progress monitoring.

• Improved communication workshops
• Group tutoring
• Theme classes (acting, cooking, gym, gaming)
• Placing and change of level test taking
• Extracurricular activities for progress monitoring

ESL Instructor at USE (2017-01 – 2019-08)

Teaching high school (Cardenal Sancha) – Group Tutor – Phonetic workshops for enhanced communication.

• Teaching high school (Cardenal Sancha)
• Group tutoring
• Phonetic workshops for enhanced communication

English Teacher at Corporación Educativa ASED (2017-04 – 2019-04)

Training for ICFES tests - pre-ICFES simulation tests

• Training for ICFES tests
• Pre-ICFES simulation tests

Applied Business Management in Business Management – BYU - Pathway Worldwide - Brigham Young University (2025-04)

TESOL in English Language Teaching – World Tesol Academy London (2020-11 – 2021-01)

TOEIC in English Language Proficiency – ETS (Educational Testing Service) (2019-02 – 2019-02)

IELTS in English Language Proficiency – British Council (2017-03 – 2017-03)

Upper Waystage 3 (9th level) in English Language – Wall Street Institute (2005-07 – 2006-08)

High School Diploma in Bachiller Académico – Colegio Rómulo Gallegos (2019-11 – 2019-11)