Profesional en lenguas
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Customer representative with 3+ years of experience in delivering memorable and excellent service to the public at all company touchpoints. With a proven track record of using my excellent personal, communication and organizational skills for customer acquisition and loyalty, order and complaint management, service optimization, sales drive and portfolio recovery to streamline processes to improve the efficiency of the entity. Team player with excellent communication skills, high quality of work and firmly self-motivated.
With strong negotiation skills and business acumen and able to work independently.
Agent of repossession at American Recovery Service (2025-03 – 2025-08)
Responsible for collecting and verifying data of clients with seized vehicles, managing legal documentation with confidentiality, and ensuring compliance with data protection regulations.
Customer Representative at Concentrix – TXU Energy (2023-05 – 2025-02)
Agent who efficiently handles customer queries, complaints and requests in relation to the energy services provided by the company, guaranteeing a satisfactory customer experience and complying with the protocols and quality standards established by the company. As well as participating in negotiations to offer payment agreements with customers to meet the company's financial objectives.
Customer Expert at Teleperformance – Copa Airlines & Despegar.com (2022-04 – 2023-05)
Advisor in charge of providing solutions and managing the sale of airline tickets for clients, guaranteeing quality service, offering optimal options according to their needs and ensuring compliance with the policies of the airline or travel agency.
Modern Languages in Modern Languages – Universidad Compensar (2025)
Level 1 to 6 in English – English Dot Works (2021 – 2022)
High School in High School – Colegio Compartir Suba (2019 – 2019)
Elementary & Middle School in Elementary & Middle School – Institución Educativa Compartir Suba (2013 – 2013)
Law student in Law – Universidad Antonio Nariño (2020 – 2021)
