Brenda Palechor

Bilingual professional with a Bachelor's degree in Psychology and over three years of full-time experience in U.S.-facing roles requiring advanced English communication, rigorous documentation, and sound judgment under confidentiality standards.

Background spans healthcare compliance (HIPAA), fintech security, and technical dispute resolution — consistently analyzing records, identifying discrepancies, and producing clear reports for stakeholders. Formal training in psychology brings a natural aptitude for understanding behavior and conflict dynamics, along with strong confidentiality, documentation, and interpersonal skills directly transferable to Human Resources. Eager to bring this multidisciplinary background into an HR Support role, combining analytical rigor, discretion, and people-focused communication to support employee-facing processes.

Revenue Cycle Management (RCM) Specialist at Health Prime (2024-08 – 2026-07)

Client: Bon Secours Medical Group. Remote / home office role.

• Analyze denial patterns on insurance claims and draft effective written appeals, building a track record of identifying root causes behind disputed cases — a skill directly transferable to reviewing investigation evidence.
• Maintain strict adherence to HIPAA confidentiality standards while managing sensitive personal data, reflecting the discretion required in employee complaint files.
• Produce performance and KPI reports that translate raw case data into clear findings for leadership decision-making.
• Resolve AR discrepancies and aging balances by cross-referencing multiple records, sharpening attention to detail and factual accuracy.

Bilingual Fintech Support Specialist at Sitel Group (2024-06 – 2024-08)

Cash App client.

• Handled complex, sensitive Cash App account and card inquiries — including Cash Card activation, replacement, and troubleshooting — while monitoring and escalating suspicious account activity.
• Simultaneously managed multiple live-chat sessions under time pressure, maintaining high Customer Satisfaction (CSAT) scores and low response times.
• Educated users on policies, app features, and security procedures to prevent repeat issues.

Bilingual Technical Support Agent at Accedo Technologies (2022-10 – 2024-06)

Nintendo client. Investigated and resolved customer grievances and hardware/console issues across five countries.

• Investigated and resolved customer grievances and hardware/console issues across five countries — including troubleshooting, setup, updates, and repair processes — balancing company policy with factual, evidence-based case review.
• Handled unauthorized payment cases and managed refund processes, verifying transactions and applying company policies consistently.
• Documented recurring trends and escalated high-priority compliance risks to Tier 2 support teams in the U.S., mirroring the reporting flow of a workplace investigation.
• Advised customers on membership benefits (Nintendo Switch Online) and resolved general account and service inquiries, delivering clear, effective solutions.

Bachelor's Degree in Psychology – Fundación Universitaria Católica Lumen Gentium (2018 – 2024)