Virtual Assistant at LOPEZ & FRESHWATER LLC (2025-06 – 2026-05)
Virtual Assistant in an Immigration Law Firm:
- Answer and route incoming calls, emails and text messages professionally and with empathy
- Handle initial client intake by gathering essential information like name, contact details, and case type
- Provide bilingual support in English and Spanish
- Schedule, confirm, and manage appointments for consultations and regular appointments
- Maintain organized and accurate communication logs, calendars, and contact records in a case management system, DocketWise and Clio Grow
- Assist with general administrative and clerical tasks to support the legal team, paralegals and legal assistants
- Screen inquiries to determine the urgency and direct them to the correct attorney or staff member
- Answer common questions about firm services based on a script
- Maintain client confidentiality and ensure compliance with legal standards and data protection
Bilingual Medical Interpreter at ICC -Propio (2024-11 – 2025-06)
- Performing as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications, managing over 40 customer calls per day
- Followed ethical codes to protect confidentiality of patient medical information
- Verified understood medical information for patients by simplifying any jargon
- Explained hospital policies and procedures to provided assistance to patients with limited English proficiency
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment
- Maintained message content, tone and emotion as closely as possible
Case Manager Assistant at TOP NOTCH SOLUTIONS/ ANDERSON INJURY LAWYERS (2023-11 – 2024-08)
Case Manager in a Personal Injuries Law Firm:
- Assisted attorneys with all documentation required for the client´s case
- Coordinated and managed deadlines, reviewing medical and billing records
- Followed up and communicated with client to keep up with treatment and other needs
- Communicated with attorney and medical providers to ensure client´s treatment is performed in a timely manner
- Assisted in the review of medical and billing records throughout the treatment phase of the case
- Accurately maintained case management data in Filevine(case management database)
- Saved all fax communications
- All correspondence received saved in the corresponding case folder
Owner and manager of virtual online store at Self-Employed (2022-02)
Customer Service Agent at ALORICA AND TASKUS (2021-09 – 2022-01)
- Provided customer service, inbound calls
- Follow communication guidelines, policies and procedures
- Upgrade and cancel customer accounts by customer request
- Handle customer complaints and provide alternatives and or solutions to ensure resolution of complaints
- Assist customers fulfilling refunds and handling exchanges
Consecutive Interpreter Agent/ Medical Interpreter at TELEPERFORMANCE COLOMBIA (2019-04 – 2021-07)
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications, managing over 40 customer calls per day
- Followed ethical codes to protect confidentiality of patient medical information
- Verified understood medical information for patients by simplifying any jargon
- Explained hospital policies and procedures to provided assistance to patients with limited English proficiency
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment
- Maintained message content, tone and emotion as closely as possible
English Language Teacher at Funcem, World English Institute (2017-01 – 2018-10)
- Checking and assessing student´s work
- Kept classroom organized, clean, and safe for all students and visitors
- Tracked student progress using exams and weekly graded assignments, keeping detailed notes and working with students to identify and rectify issues
- Adapted lesson plans and curricula to student interests, increasing student´s engagement
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes
Bilingual Secretary at CASTILLA AGRICOLA S.A (2015-03 – 2015-07)
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted with event planning, including associated travel and logistical arrangements
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Recorded expenses and maintained accounting records in SAP
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
Bilingual Secretary at ENERCO S.A. ESP / FORCEFUL ENERGY S.A.S (2012-04 – 2014-04)
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted with event planning, including associated travel and logistical arrangements
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Recorded expenses and maintained accounting records in SAP
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
Bilingual Secretary at INVERSIONES ESCALA DE COLOMBIA (2011-05 – 2012-03)
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Assisted coworkers and staff members with special tasks on daily basis
- Handled all domestic and international travel arrangements and reservations
- Transferred and directed phone calls, guests and mail to correct staff members
- Supported company leaders by scheduling appointments and organizing itinerary
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Kept reception area clean and neat to give visitors positive first impression
Owner and administrator at LA CAVA DE JUANA MINIMARKET (2006-02 – 2011-04)
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
Bilingual Administrative Assistant at KRAFT FOODS COLOMBIA S.A. (2003-03 – 2006-01)
- Monitored invoices and expense reports
- Scheduled appointments, meetings, conference calls, and coordinated travel arrangements to all staff members
- Maintain up-to-date employee holiday records
- Greet and assist visitors to the office
- Files, fax and order supplies
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Executed record filing system to improve document organization and management
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
Bilingual Administrative Assistant at JOHNSON & JOHNSON S.A. (2002-05 – 2003-03)
- Monitored invoices and expense reports
- Scheduled appointments, meetings, conference calls, and coordinated travel arrangements to all staff members
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Organized weekly staff meetings and logged minutes for corporate records
- Monitored Finance Director's work calendar and scheduled appointments, meetings and travel
- Sorted and distributed office mail
- Processed invoices and expenses using SAP
Bilingual Secretary at PRODUCTOS QUAKER S.A. - (PEPSICO) (1998-01 – 2000-12)
- Monitored invoices and expense reports
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Composed and proofread memos, letters and reports to verify error-free communication
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Assisted coworkers and staff members with special tasks daily
- Provided clerical support to 25 company employees by copying, faxing and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Coordinated travel accommodation for staff and out-of-town visitors, including vouchers, agendas and transportation
