Connie Murillo

Bilingual Administrative Assistant Virtual/In Site with over 29 years of successful experience in office administration procedures, organization, and attention to detail skills. Maintain organized and accurate communication logs, calendars, and contact records in a CRM or case management system. Enthusiastic and eager to contribute to team success through hard work, resourceful, always motivated to learn and grow professionally.

Case Manager

Assistant in a legal firm providing assistance to attorneys, organizing and maintaining case files, help manage caseload requirements and monitor budgets, timelines and billing for case completion. Conducting extensive legal research, drafts legal documents and case summaries and reviews documents for compliance with legal requirements.

Bilingual Medical

Interpreter offering 2 and half years of experience in a well-known Call Center providing accurate and timely interpretation and rendition of medical information to patients. Expertise in speaking and writing both Spanish and English. Great customer service skills providing positive experiences through a consistent empathetic relationship with the client.

Certified TEFL Teacher with more than 4 years teaching in different environments, designing, and adapting each lesson according to the students needs and skill building activities in the four areas of language learning: Speaking, Writing, Reading, and Listening.

Virtual Assistant at LOPEZ & FRESHWATER LLC (2025-06 – 2026-05)

Virtual Assistant in an Immigration Law Firm:

• Answer and route incoming calls, emails and text messages professionally and with empathy
• Handle initial client intake by gathering essential information like name, contact details, and case type
• Provide bilingual support in English and Spanish
• Schedule, confirm, and manage appointments for consultations and regular appointments
• Maintain organized and accurate communication logs, calendars, and contact records in a case management system, DocketWise and Clio Grow
• Assist with general administrative and clerical tasks to support the legal team, paralegals and legal assistants
• Screen inquiries to determine the urgency and direct them to the correct attorney or staff member
• Answer common questions about firm services based on a script
• Maintain client confidentiality and ensure compliance with legal standards and data protection

Bilingual Medical Interpreter at ICC -Propio (2024-11 – 2025-06)

• Performing as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications, managing over 40 customer calls per day
• Followed ethical codes to protect confidentiality of patient medical information
• Verified understood medical information for patients by simplifying any jargon
• Explained hospital policies and procedures to provided assistance to patients with limited English proficiency
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment
• Maintained message content, tone and emotion as closely as possible

Case Manager Assistant at TOP NOTCH SOLUTIONS/ ANDERSON INJURY LAWYERS (2023-11 – 2024-08)

Case Manager in a Personal Injuries Law Firm:

• Assisted attorneys with all documentation required for the client´s case
• Coordinated and managed deadlines, reviewing medical and billing records
• Followed up and communicated with client to keep up with treatment and other needs
• Communicated with attorney and medical providers to ensure client´s treatment is performed in a timely manner
• Assisted in the review of medical and billing records throughout the treatment phase of the case
• Accurately maintained case management data in Filevine(case management database)
• Saved all fax communications
• All correspondence received saved in the corresponding case folder

Owner and manager of virtual online store at Self-Employed (2022-02)

Customer Service Agent at ALORICA AND TASKUS (2021-09 – 2022-01)

• Provided customer service, inbound calls
• Follow communication guidelines, policies and procedures
• Upgrade and cancel customer accounts by customer request
• Handle customer complaints and provide alternatives and or solutions to ensure resolution of complaints
• Assist customers fulfilling refunds and handling exchanges

Consecutive Interpreter Agent/ Medical Interpreter at TELEPERFORMANCE COLOMBIA (2019-04 – 2021-07)

• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications, managing over 40 customer calls per day
• Followed ethical codes to protect confidentiality of patient medical information
• Verified understood medical information for patients by simplifying any jargon
• Explained hospital policies and procedures to provided assistance to patients with limited English proficiency
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment
• Maintained message content, tone and emotion as closely as possible

English Language Teacher at Funcem, World English Institute (2017-01 – 2018-10)

• Checking and assessing student´s work
• Kept classroom organized, clean, and safe for all students and visitors
• Tracked student progress using exams and weekly graded assignments, keeping detailed notes and working with students to identify and rectify issues
• Adapted lesson plans and curricula to student interests, increasing student´s engagement
• Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes

Bilingual Secretary at CASTILLA AGRICOLA S.A (2015-03 – 2015-07)

• Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Assisted with event planning, including associated travel and logistical arrangements
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
• Maintained office supplies inventory by checking stock and ordering new supplies as needed
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Recorded expenses and maintained accounting records in SAP
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements

Bilingual Secretary at ENERCO S.A. ESP / FORCEFUL ENERGY S.A.S (2012-04 – 2014-04)

• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Assisted with event planning, including associated travel and logistical arrangements
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
• Maintained office supplies inventory by checking stock and ordering new supplies as needed
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Recorded expenses and maintained accounting records in SAP
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements

Bilingual Secretary at INVERSIONES ESCALA DE COLOMBIA (2011-05 – 2012-03)

• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
• Assisted coworkers and staff members with special tasks on daily basis
• Handled all domestic and international travel arrangements and reservations
• Transferred and directed phone calls, guests and mail to correct staff members
• Supported company leaders by scheduling appointments and organizing itinerary
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
• Kept reception area clean and neat to give visitors positive first impression

Owner and administrator at LA CAVA DE JUANA MINIMARKET (2006-02 – 2011-04)

• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations

Bilingual Administrative Assistant at KRAFT FOODS COLOMBIA S.A. (2003-03 – 2006-01)

• Monitored invoices and expense reports
• Scheduled appointments, meetings, conference calls, and coordinated travel arrangements to all staff members
• Maintain up-to-date employee holiday records
• Greet and assist visitors to the office
• Files, fax and order supplies
• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Coordinated travel arrangements, including booking airfare, hotel and ground transportation
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
• Executed record filing system to improve document organization and management
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments

Bilingual Administrative Assistant at JOHNSON & JOHNSON S.A. (2002-05 – 2003-03)

• Monitored invoices and expense reports
• Scheduled appointments, meetings, conference calls, and coordinated travel arrangements to all staff members
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
• Organized weekly staff meetings and logged minutes for corporate records
• Monitored Finance Director's work calendar and scheduled appointments, meetings and travel
• Sorted and distributed office mail
• Processed invoices and expenses using SAP

Bilingual Secretary at PRODUCTOS QUAKER S.A. - (PEPSICO) (1998-01 – 2000-12)

• Monitored invoices and expense reports
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
• Composed and proofread memos, letters and reports to verify error-free communication
• Opened and properly distributed incoming mail to promote quicker response to client inquiries
• Assisted coworkers and staff members with special tasks daily
• Provided clerical support to 25 company employees by copying, faxing and filing documents
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Maintained office supplies inventory by checking stock and ordering new supplies as needed
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Coordinated travel accommodation for staff and out-of-town visitors, including vouchers, agendas and transportation

Business Associate Degree in Tourism Management – Institute Of Enterprise Education IDEE - Santiago Of Cali (1987-02 – 1990-06)