Daniel Sandoval

Talento

Bogotá, Bogotá D.C.Miembro desde 23 de mayo de 2024

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Sobre mí

Customer service representative in the technology and computer security industry. With communication skills, empathy and patience, as well as adaptation abilities and result driven mindset. With knowledge and aptitude for handling electronic technologies, as well as experience in handling complex situations. Experience in training and coaching personnel in the workflow of the customer service industry

Experiencia

Bilingual Geeksquad Customer

24/7 - Ac. 26 #57-83, Bogotá tower 7, 9 th floor

Start 20 Feb 2023

Finalization 10 May 2024

Act as the first contact for clients to initially express their concerns, in accordance with Geeksquad's service portfolio.
Guide clients step by step for resolution of technological concerns and problems remotely, for a wide number of devices, regardless of the client's prior technological knowledge.
Receive complaints and claims and record them in the system for resolution and follow-up.
Use of online tools to schedule technical appointments, collecting as much information for the knowledge of the technical agent in cases where the resolution cannot be done remotely.
Training and distribution of information on secure technological measures to clients.
Resolution of concerns regarding the portfolio of services, benefits and scope of the Geeksquad plan, and sale of said plans, services and insurance