Daniela Bautista Trejos

Experienced and dedicated to improve employee’s performance to impact business success. Polite, friendly and always committed with the company accomplishing my duties and help by sharing necessary experience and knowledge to reach companies goals and expectations

Virtual Assistant - Medical Receptionist - MedVA at Physicians Group of South Florida (2023-01 – Present)

Provide support thru phone calls scheduling, rescheduling and confirming appointments for patients for Internal Medicine and Gastroenterology including procedures, help patients with scripts, orders for blood work, tests, send reports, provide assistance with Patient Portal, facilitate communication between Doctors and patients contributing to practice’s efficiency.

Customer Service Rep - Contact Center at 24-7 Intouch Colombia (2022-10 – 2023-01)

Provide assistance and support through phone calls to drivers needs or concern when it comes to orders or app troubleshooting

Team Leader - Contact Center at Accedo Colombia (2020-10 – 2022-10)

Responsible to coach the TM’S guiding them in how to resolve a client need or concern in an effective manner, develop customer service skills, make follow up making sure that the tips shared in the coaching’s are being applied and look for weaknesses to improve, also I oversee their schedules taking into consideration their preferences.

Customer Service Rep - Contact Center at Accedo Colombia (2019-04 – 2020-10)

Help and support clients through phone calls with needs or concerns based on Target’s processes and politics. Handling credit and debit cards by making payments, providing general information about transactions, update clients information, provide assistance with Target’s website when clients were having login issues or guiding them how to set up the acocunt or how to navegate thru the website.

Certification in Upper Intermediate B2 (Reading, listening and writing) – CECAM (Languages and Learning Support Centre) – Bucaramanga/Colombia (2017-11 – 2019-03)

Certification in French A1 and competences aimed at A2 of the Common European Framework of Reference for Languages – CFB (Alianza Colombo Francesa de Bucaramanga) – Bucaramanga/Colombia (2015-01 – 2015-11)

Fine Arts Technician – Colegio Jorge Ardila Duarte - Bucaramanga/Colombia (2017-12)