Daniela Castaño

Language student with experience in customer support and written communication in English and Spanish. Detail-oriented and interested in language analysis and content evaluation. Skilled at following guidelines, identifying errors, and communicating information clearly and accurately. Currently pursuing a Bachelor's degree in Spanish and Foreign Languages with an emphasis on English and French.

Customer Support & Administrative Assistant (2026-02 – 2026-08)

• Managed English-language customer communications through digital and AI-powered platforms, ensuring clear, accurate, and context-appropriate written communication.
• Maintained accurate client records and trackers, reviewed information carefully, followed detailed procedures and guidelines, and used problem-solving skills to resolve issues and support daily operations.

English and Spanish Tutor (2022 – 2025)

• Provided private English - Spanish tutoring to children and teenagers aged 10–18.
• Planned lessons and learning activities according to students' needs, monitored their performance, and evaluated their progress.

Bachelor's Degree in Spanish and Foreign Languages – Universidad Pedagógica Nacional de Colombia (2023)