Debashish Roy

IT Global Service Delivery & Operations Leader with expertise in IT/OT Roadmap Planning, Global ITSM, Cloud & AI Strategy, Technology & Digital Transformation. Proven track record in Enterprise Growth Strategy, Strategy Execution, and Operational Excellence. EU Blue Card holder with immediate availability and openness to self-relocation.

Operations & Sustainability Program Manager - Zero-Carbon UG - Cologne, Germany

(2025-09)

Led cross functional teams, Helpdesk and project managers for IT applications, products, infrastructure & App. Transformation, data center support and IT quality management.

• Led cross functional teams, Helpdesk and project managers for IT applications, products, infrastructure & App. Transformation, data center support and IT quality management like lean, six-sigma etc.
• Managed end-to-end IT infrastructure including cloud platforms (Azure and AWS) and Microsoft 365, enhancing system performance and scalability by 28%
• Owned and enhanced PMO standards, NOC & improving project governance and consistency by 30%
• Led cross functional initiatives ensuring leadership alignment and reducing delays
• Drove data driven culture improving decision accuracy and insights adoption by 35%
• Introduced continuous improvement practices reducing operational waste by 20%
• Identified and resolved key operational gaps within first phase improving execution clarity by 40%
• Delivered services in complex, multi-stakeholder and large-scale environments, ensuring continuity and performance during peak operational events with zero critical failures
• Collaborated with AI, blockchain, and streaming technology teams, driving platform performance improvements of 30%

IT/OT Global Delivery & Operation Leader - Robert Bosch ElektronikGmbH - Salzgitter, Germany

(2022-07 - 2024-12)

Led end-to-end service delivery for critical application portfolios, ensuring seamless alignment between business processes and IT services. Acted as trusted advisor to senior stakeholders and clients, strengthening governance and decision-making. Co-created and executed company strategy with leadership driving strategic initiatives success.

• Led end-to-end service delivery for critical application portfolios, ensuring seamless alignment between business processes and IT services, ticket trend analysis, improving service readiness. Management of DevOps Team, patch & release, data center, AI/ML implementation and daily global operations
• Acted as a trusted advisor to senior stakeholders and clients, strengthening governance and decision-making, increasing stakeholder confidence and IT quality across global location like Lean, failure analysis, 5S, 5Why, Gemba etc. Implement AI agent PUMAA for shopfloor execution and operations
• Co-created and executed company strategy with leadership driving strategic initiatives success above 90% and led end to end execution across functions improving delivery and digital transformation
• Built and scaled OKR and KPI frameworks increasing performance visibility by 40%
• Led a 20-member team supporting global #41 production & 9 development facilities, achieving over 97% infrastructure uptime across all locations and enhance department revenue and cost controlled
• Managed the large project, hardware lifecycle, P&L, €200M budget, ensuring seamless delivery
• Drove stakeholder engagement across global sites, maintaining 95%+ customer satisfaction and ensuring service reliability aligned with business expectations, on-site coordination & support
• Acted as primary liaison between executive leadership and technical teams, translating complex technical strategies into business value, improving decision alignment
• Managed vendor relationships, negotiated contracts, and achieving 15% cost optimization and establishing new vendor partnerships to strengthen delivery capability

IT Architect & Delivery Architect - IBM/ Kyndryl - Hyderabad, India

(2016-06 - 2022-06)

• IT Strategy & Road-map planning, DC Migration, ITSM Strategy, DR-BCP and IT-Business alignment
• Developed architectural layers i.e. organizational, business, information, application, and technology, delivering a scalable, compliant architecture with 99.9% uptime
• Design (Green / Brown Field), migration, consolidation, and optimization of mission critical data center
• Delivery of work products like Solution Design Document (SDD), Architecture Solution Design (ASD), Bill of Materials (BOM), High Level Design (HLD), Low Level Design (LLD), RPO & RTO
• Optimizing DR, Cloud and Data center capacity, migration, reliability, scalability efficiency, and cost
• Migrated critical workloadsto the cloud (Azure, AWS and IBM Cloud), reducing costs by 35%
• Engineered globally compliant, resilient architecture, improving data center efficiency by 20%
• Established security policies and DR plans aligned with global standards, reducing risk
• Vendor management, cost control, BOM, budgeting and working with pre-sales for project support

IT Operations & Technical Project Manager - HCL Technologies - Hyderabad, India

(2012-07 - 2016-06)

IT Manager - Bank of America (BACI) - Hyderabad, India

(2010-09 - 2012-07)

Master of Business Administration - Information Technology - Sikkim Manipal University (2012-01 - 2014-12)

Master of Commerce - Statistics, Economics, Management - R.D.V University (1994-03 - 1996-04)