Eduar

Sale Agent in German - Pro services Call Center Sas

(2025-02)

Sold organic pharmaceutical products.
Managed client relationships and identified customers need.
Engaged customers and highlight the value of products to drive sales and ensure customer satisfaction.
Closed sales to meet and exceed target. Hot calls. I must call more than 30 customers per day and explain how products work.

Sale Agent in German - Telemark Colombia S.L

(2023-06 - 2024-11)

Sold organic pharmaceutical products.
Managed client relationships and identified customers need.
Engaged customers and highlight the value of products to drive sales and ensure customer satisfaction.
Closed sales to meet and exceed target.

Hotel Receptionist – Office Manager - Industrie Palast Berlin - Berlin, Germany

(2021-09 - 2023-10)

Handled guest complaints if they have not been dealt with by the team members and provided a rapid solution.
Managed and motivated team to provide high quality services for guest.
Led recruiting and onboarding processes for new employees.
Conveyed the Hotel-Hostel's image.
Helped the General Manager to improve team skills and provide support for career development.
Applied and ensures applications of the Hotel-Hostel's security regulations in case of fire, etc.
Welcomed guests and checked their details against their bookings.
Checked guests in/out, took payments and returned deposits.
Maintained clear and accurate records of guest room bookings.
Answered phone calls and emails from prospective customers.
Prepared room bills and ensured payments.
Provided accurate information about local attractions and services.
Collaborated with relevant departments including housekeeping and maintenance to address any problems or complaints made by

Restaurant Manager - Fitery - Berlin, Germany

(2020-07 - 2021-07)

Innovated and improved food and drinks menu.
Responsible for the merchandise management; purchasing, storage and inventory of all goods.
Recruited and trained new employees.
Planned, organized, and improved bar and kitchen operations.
Maintained safe working conditions.

Chef de Partie - Night kitchen - Berlin, Germany

(2018-11 - 2020-06)

Experienced in all kitchen station: checker, hot-line, cold line serving 150 customers per shift.
Collaborated with the rest of the culinary team to ensure high-quality food and service.
Keep the area of the kitchen safe and sanitary.
Improved food preparation methods based on feedback.

Bar manager - Axel Hotel - Berlin, Germany

(2018-01 - 2018-12)

Bar Tender - Peter Pan - Berlin, Germany

(2017-06 - 2018-10)

Developed new cocktail recipes.
Checked identification to ensure customers are the legal age to purchase alcohol.
Ensured payments from customers.
Prepared cocktails behind the bar.
Prepared and served cold hot drinks.

General manager - Casa Elemento Hostel - Santa Marta, Colombia

(2016-01 - 2017-02)

Responsible for hiring employees including bartenders, receptionists, wait staff and kitchen staff.
Lead bar operations for the business to effectively run each day.
Oversaw and planed handyman schedule.
Created the hostel identity/brand: Constructed a wooden bar station.
Invented and created a large-scale hammock [95 people], marketing tool for the hostel. This hammock became a touristic attraction.

Bar manager - Masaya Hotel - Santa Marta, Colombia

(2012-08 - 2015-12)

Supervised the quality of the bar service.
Determined effective employees schedule and organized rotas of 7 bartenders.
Responsible for hiring, train, promote and building up the team.
Maintained and managed inventory to increase the bar profitability.
Increased the bar's sales by incorporation of new ideas, Cocktail Artist.
Organized and hosted special events. [Dance classes, language events, cocktails, and cooking classes]

Volunteer - Fundación Mariposas Amarillas - Colombia

(2011-10 - 2012-10)

Arranged and carried out talks, sports, and cultural activities to promote early childhood development.
Developed the cognitive, academic, emotional, and social skills of children by assisting educators with their day-to-day activities.
I taught weekly classes to support literacy skills development.
Supervised shelter and supported disadvantaged children to realize their homework.

Community Development Worker - Fundación Goles de Corazon - Colombia

(2009-01 - 2010-07)

Developed and assisted with the foundation fundraising plan.
Contact and informed potential donors in Santa Marta about the importance of the project.
Recruited more than 40 international volunteers to join the project by explaining the foundation's project to travelers.
Ensured all food safety is followed according to sanitary regulations.

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