Edward Guzman

Bilingual professional (Spanish – English C1) with over 10 years of experience in commercial management, luxury services, and high-performance team leadership. Specialized in designing and implementing strategies to drive sales growth, enhance premium client loyalty, and optimize quality and service processes. Educational background in Law and International Business Administration, with a proven track record in tourism, international trade, and supplier management.

Recognized for delivering measurable results, resolving complex situations, and aligning teams with strategic objectives.

Independent Consultant – Freelance at Self-employed (2016-01 – Present)

• Strategic advisory in tourism, legal services, and international trade.
• Designed action plans to strengthen business stability and client trust.
• Delivered tailored solutions for corporate and high-profile individual clients.

Product Manager at Servicios Integrados de Transporte Turístico (Fine World) (2013-01 – 2016-12)

• Developed strategies that increased annual sales by USD 250,000 per advisor.
• Created an assertive communication plan that improved sales conversion and client satisfaction.
• Negotiated with operators and trained commercial teams.

General Manager at Special Viaje S.A.S (2012-01 – 2013-12)

• Executed commercial tactics that boosted sales capacity and competitiveness.
• Implemented training programs for advisors in professional communication and closing techniques.
• Conducted market research to identify opportunities and optimize service offerings.

Law Degree in Law – Universidad Cooperativa de Colombia (2017-01 – 2023-12)

International Business Administration in International Business Administration – Universidad Konrad Lorenz (2000-01 – 2005-12)