Eric Rua

Results-driven Account Manager with a background in Computer Science and experience managing client portfolios, negotiating contracts, and improving customer retention. Strong analytical and technical skills with expertise in data analysis, reporting, and CRM systems. Bilingual in English and Spanish, with a proven ability to bridge communication between clients and internal teams.

ACCOUNT MANAGER - Sutton Ferneries - B2B supply / wholesale distribution company - Miami, FL

(2021-08)

• Managed a portfolio of client accounts, ensuring high levels of satisfaction and retention
• Built and maintained strong client relationships, driving account growth
• Led contract negotiations, securing favorable terms for both clients and company
• Collaborated with internal teams to ensure seamless project execution
• Anticipated client needs and delivered tailored solutions to improve experience

ACCOUNT MANAGER - Solaris Wireless - Miami, FL

(2021-04 - 2021-08)

• Increased customer satisfaction by resolving issues and providing customized solutions
• Maintained consistent communication between clients and internal departments
• Recommended products and services to drive repeat business and customer loyalty
• Negotiated pricing and logistics to reduce operational costs

MICROFILM TECHNICIAN - Department of Regulatory and Economic Resources - Miami-Dade - Miami, FL

(2019-06 - 2020-03)

• Operated high-volume production systems, exceeding daily output targets
• Conducted quality control checks to ensure accuracy and compliance
• Tracked production metrics and documented workflow activities
• Coordinated with supervisors for final approvals and distribution

OFFICE ADMINISTRATOR - Sandals Beaches Resorts - Miami, FL

(2014-07 - 2019-04)

• Organized and maintained digital and physical filing systems
• Prepared reports, meeting materials, and internal documentation
• Managed office communications, including mail and shipments
• Improved document management processes for operational efficiency

Bachelors - Computer Science - FLORIDA INTERNATIONAL UNIVERSITY

Associate - Computer Science & Photography - MIAMI DADE COLLEGE