BPO EXPERT
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Professional customer service and technical service agent, with several years of experience in the BPO sector, goal-oriented, committed to find solutions efficiently, open to learn, with knowledge of administrative tools, strong comunication skills and leadership.
Customer Service Agent - Priceline
(2025-01 - 2026-01)
Handled support for creation, modification, and cancellation of multiple reservation types through GDS, resolving errors and assisting with possible inconveniences, delivering clear and efficient customer interactions with a strong focus on quality and responsibility.
Agent, Subject Matter Expert, Trainer - Allstate
(2023-01 - 2025-01)
Initially a bilingual agent, then I was eventually promoted to SME (subject matter expert), assisting with floor support, payroll reporting, supporting with design and creation of training content, finally promoted to trainer, supporting and/or leading classes.
Customer Service Agent - CashApp
(2022-01 - 2023-01)
Handled customer inquiries and requests related to debit cards, transactions, disputes, and app assistance. Provided clear, efficient support, ensuring customer satisfaction and effective resolution of billing issues.
English - Languages - Academia de Idiomas SMART (2019-01 - 2021-01)
High School - Colegio Britanico (2016-01 - 2018-01)
