Esteban Escobar

Bilingual Customer Service Specialist with experience delivering high-quality customer support through voice, email, and chat in fast-paced BPO and retail environments. Skilled in order and billing support, issue resolution, customer retention, and cross-selling. Strong communicator with C1 English proficiency, committed to providing efficient solutions, ensuring customer satisfaction, and achieving service performance goals.

Customer Service Specialist at Nuvo - TALBOTS (2025-07 – 2025-10)

• Delivered customer support through voice interactions, assisting customers with product inquiries, purchases, and general information.
• Verified, updated, and maintained accurate customer account information and records.
• Promoted products through cross-selling strategies while identifying opportunities to enhance customer value.
• Applied customer retention techniques to strengthen loyalty and improve overall customer satisfaction.
• Resolved customer inquiries efficiently while ensuring a positive and professional service experience.

Customer Service Specialist at Intouch CX - Levis & Co, Dockers (2023-08 – 2024-08)

• Provided multichannel customer support through voice, email, and chat, delivering timely and professional assistance.
• Assisted customers with inquiries related to orders, purchases, billing, complaints, and general account information.
• Verified, updated, and maintained accurate customer records to ensure data integrity and compliance.
• Resolved customer issues efficiently while delivering a positive customer experience and high service quality.
• Identified cross-selling opportunities by recommending relevant products and services based on customer needs.

Customer Service Specialist at Accedo - Choice Hotels (2021-12 – 2023-03)

• Provided customer support through voice channels, delivering timely and professional assistance.
• Assisted customers with hotel reservations, cancellations, modifications, and inquiries related to their stays.
• Resolved technical issues, including password resets, profile updates, mobile app troubleshooting, and website navigation errors.
• Delivered efficient solutions while ensuring a positive customer experience and high customer satisfaction.
• Identified cross-selling opportunities by promoting vacation plans and additional travel services based on customer needs.

Associate degree in informatics engineering – Corporación Universitaria Reformada (2026)

Contact Center & BPO Technician in IT and customer service upskilling – Market Management, Logistics and IT Center - SENA (2019 – 2021)

High School Diploma in Emphasis in English and American Culture – Luis Angel Arango Public Institution (2016)