Fabio Martinez

International business professional with 4 years of experience in the Dispatch and Operations department with a strong passion for continuous learning and collaboration. These roles have helped me strengthen my organizational and attention to detail skills. Seeking to contribute expertise to a forward-thinking organization.

Dispatch Specialist at ITG TRANSPORTATION SERVICES (2022 – 2025)

• Enter and dispatch import and export orders into Cargowise to ensure logging and timely delivery to transport companies.
• Input quotations into Cargowise system to provide precise and timely pricing information to customers.
• Verify accuracy of all data entries for both dispatch orders and quotations.
• Negotiate with carriers and find carrier availability for live shipments.

Lead Social Customer Service Analyst at ATLANTIC QUANTUM INNOVATIONS (2015 – 2022)

• Assist customers and handle escalations received via email and social media channels.
• Offer accurate and reliable information about services, products, policies and procedures related to the company.
• Multitasking between different systems as well as maintaining verbal and written communication with both operations staff and customers.

International Business Professional – Corporacion Universitaria Americana (2013 – 2019)