Germán Ramírez

Analyzed the TLS services quoting pipeline, tracking each stage of the commercial funnel and identifying process bottlenecks.

Provided sales support to the commercial team: quote preparation, opportunity follow-up, process issue resolution and timely handling of inquiries. Consolidated data from multiple sources into weekly commercial performance reports for the sales team and management, enabling data-driven decisions.

TLS Intern — Digital Sales & Sales Support at IBM Colombia (2025-08 – Present)

• Analyzed the TLS services quoting pipeline, tracking each stage of the commercial funnel and identifying process bottlenecks.
• Provided sales support to the commercial team: quote preparation, opportunity follow-up, process issue resolution and timely handling of inquiries.
• Consolidated data from multiple sources into weekly commercial performance reports for the sales team and management, enabling data-driven decisions.
• Analyzed hardware and services inventory using advanced Excel (pivot tables, formulas), supporting stock control and availability for the commercial team.
• Documented improvement opportunities in commercial processes and contributed to special projects optimizing internal tools, focused on operational efficiency.

Intern — Litigation Affairs Management at Claro Colombia (2025-01 – 2025-07)

• Built and maintained Power BI dashboards to track operational KPIs and legal fee financials, with budget control against registered offers.
• Structured and maintained internal Excel databases (pivot tables, advanced formulas) as the single source of information for management reporting.
• Coordinated nationwide tracking and control of documentary processes, measuring deadline compliance and process KPIs.
• Produced management reports and executive presentations, translating operational data into actionable conclusions for leadership.
• Managed digital repositories in SharePoint, ensuring organization, traceability and efficient access to documentation.

B.A. in Business Administration – Universidad Nacional de Colombia (2026-04)