Customer Support Agent
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Gaining skills in customer resolutions as a call agent with my recent moved to Colombia.
SKILLS Customer Satisfaction / Communication / Empathy and patience / Multitasking / Team collaboration / Time Management EXPERIENCE Planetechs 06/2017 - 12/2023 Interior Technician Conducted heavy maintenance on Joint Star B707, KC-10, and DC-10 aircraft, executing A, C, and D checks. Proficiently repaired and installed aircraft body and structural components, adhering to precise specifications.
Every procedure is assigned and depending on the assignment one would find all the specific paperwork from the digital manual and be required to have step-by-steps how-tos on what the assignment was for the day.
Launch Technical 04/2016 - 05/2017 Interiors Technician Assembly Technician on Delta Aircrafts MD90, MD88, 747
Assembly and Modification on Wi-Fi system installing AFT and FWD antenna, Left and Right Fractal antennas.
AAR Aircraft Services 0404/2009 - 03/2016 Interiors Technician Performed A, C check services, seat track MODS, seat track repair, floor beam repair, frame and stringer repair.
Check for dents and repair dents per SRM B 757-200, B 767, B 777, fabrication of parts per engineer drawings.
Located, drilled and installed new parts per blueprints for Winglet Modification to B737, located, drilled and installed parts for NGS Modification on B757 per engineering drawings and specs.
Interiors Cabin Modification for new entertainment system on B757.
Keiser University 2007 - 2009 N/A 4.0 GPA Computer Network and Security Management
