Support Engineer at Control Online International (2025-09 – 2025-12)
- Business Continuity: Provided high-level technical assistance at client facilities, ensuring 100% operational continuity and reducing incident response time by 15% through proactive infrastructure troubleshooting.
- Data Optimization: Developed and implemented SQL scripts that improved web application performance by 20%, ensuring the integrity and security of mission-critical databases.
- Requirement Management: Translated complex business needs into efficient system updates, delivering custom technical solutions for 10+ concurrent client projects under Agile methodologies.
- Technical Leadership: Led training sessions for 50+ organizational personnel, increasing internal technical autonomy and reducing support ticket volume by 10%.
Technology and Computer Science Teacher at Department of Education (2021-05 – 2025-03)
- Perimeter Security: Deployed and configured a Web Application Firewall (WAF) that mitigated 95% of external cyber threats against institutional web-facing assets.
- Network Governance: Established robust firewall architectures and security policies, resulting in a 30% improvement in internal network stability and data protection.
- Infrastructure Management: Managed the school's digital environment for 1,000+ users, ensuring the security and stability of administrative and educational systems.
Operational Technician at National Electoral Council-CNE (2018-04 – 2018-08)
- Forensic Auditing: Spearheaded the systematic review and forensic purification of billing data for political parties, ensuring 100% compliance with electoral transparency laws.
- Risk Mitigation: Conducted detailed audits that identified and rectified financial discrepancies in 500+ records, preventing regulatory non-compliance penalties.
- Data Management: Optimized the information lifecycle by standardizing raw data into high-integrity reports, improving executive decision-making speed by 25%.
IT Operations & Logistics Coordinator at Registry Office (2017-06 – 2017-10)
- Infrastructure Support: Maintained workstations and network connectivity for critical electoral periods, achieving 100% system availability during national voting cycles.
- Electoral Engineering: Directed the technical planning for 50+ polling stations, ensuring the integrity and security of biometric and electoral software.
- Leadership: Trained 200+ election jurors on specialized software, ensuring zero technical errors during live process execution.
Management Professional at FSCR Engineering (2013-09 – 2013-12)
Systems Engineer at FSCR Engineering (2013-09 – 2013-12)
- Operations Management: Optimized telecommunications operations for satellite, broadband, and telephony services, increasing service delivery efficiency by 18%.
- Team Leadership: Supervised a multidisciplinary team of 25 technicians, managing workload distribution and improving field performance metrics by 12%.
- Strategic Reporting: Generated data-driven operational reports for executive leadership, focusing on compliance assessments and risk management.
Systems Administrator at Teleisland (2010-08 – 2012-02)
- IT Leadership: Directed the IT department, overseeing data networks and domain controllers, maintaining a 99.9% uptime for all critical server infrastructure.
- Security and Integrity: Established robust access controls and backup strategies that secured 100% of institutional data against loss or unauthorized access.
- Virtualization: Utilized VMware for sandbox testing and simulations, reducing deployment errors by 40% through rigorous pre-production testing.
Systems Support at Fedex (2009-03 – 2009-07)
- Multisite Infrastructure: Managed technical issues for regional offices, ensuring 100% operation of critical logistics systems across the Atlantic Coast.
- Problem Solving: Provided high-impact on-site and remote support for corporate clients, resolving 90% of technical bottlenecks within the first 2 hours of report.
- Implementation: Directed the installation of FedEx proprietary applications and delivered technical training to ensure secure and efficient system usage.
