Helver Gutiérrez

Tecnólogo en negocios internacionales con amplia experiencia de 4 años como especialista en servicio al cliente para compañías de seguros médicos y de logística en USA.

Comprometido, responsable generador de ideas y enfocado al logro a nivel empresarial.

LEAN STAFFING SOLUTIONS SAS (Flexport Inc.)

Detention Logistic Coordinator

Bogotá

June 01 2022 - Present

 Reviewing Demurrage/Detention invoices to send to Customers if requested

 Daily cleaning/clearing in System to ensure accounts are up to date.

Register disputes into dispute system.

 Follow up with Dem/Det Manager on the registered disputes.

 Monitor POP changes when payment received at USA

Collect import demurrage/detention receivable’s accounts.

OPTUM GLOBAL SERVICES SAS (United Health Care)

Senior customerservice rep

Bogotá

December 2020 - Present

 Provide all insurance policies information about billing, claims medication concerns and precertification status about surgeries and medical procedures for Medicare customers in USA.

 Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.

EXL SERVICES COLOMBIA (Aetna Health Insurance)

Bilingual customerservice rep

Bogotá

November 2017 – December 2020

 Provide all insurance policies information about billing, claims concerns and precertification status about surgeries and medical procedures for customers in USA.

 Setter medical appointments for members.

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Tecnólogo en negocios internacionales SENA