Jorge Walter

Bilingual university student with experience in customer service, administrative support, and tutoring in engineering subjects. Strong written communication, advanced Excel skills, and solid experience working with digital tools, documentation, and structured problem-solving. Detail-oriented, organized, and adaptable, with interest in remote opportunities in bilingual customer support, chat-based support, tutoring, virtual assistance, and administrative roles.

Customer Service Representative at Teleperformance (2025-01 – 2025-07)

• Assisted customers through professional, solution-oriented communication
• Handled service inquiries, issue resolution, and customer requests with accuracy and attention to detail
• Followed procedures and quality standards in a fast-paced work environment
• Strengthened communication, customer care, and problem-solving skills
• Managed multiple interactions while maintaining service quality

Administrative Assistant at Universidad Industrial de Santander (2024-08 – 2024-12)

• Supported administrative processes, document organization, and record management
• Used Excel and digital tools to organize information, update files, and track tasks
• Assisted with scheduling, follow-up tasks, and general office support
• Maintained accurate records and handled routine administrative responsibilities
• Contributed to efficient workflow through organization and attention to detail

Tutor – Electronic Engineering Subjects at Independent (2025-08 – 2025-12)

• Provided academic support to students in engineering-related subjects
• Explained technical concepts in a clear, structured, and accessible way
• Helped students solve exercises, review class material, and improve understanding
• Adapted explanations to different learning needs and levels
• Strengthened communication, patience, and teaching skills through one-on-one support

Research Assistant at Universidad Industrial de Santander (2025-08 – 2025-12)

• Prepared reports, organized technical information, and supported academic project work
• Used spreadsheets and digital tools for documentation and task tracking
• Developed strong analytical, organizational, and independent work skills

B.S. in Electronic Engineering – Universidad Industrial de Santander (UIS) (2026-07)

CI-EXPERT Program – Federal University of Rio Grande do Sul (UFRGS) (2027-03)