Josfrank Marquez

Telecommunications Engineer with 15+ years of experience in network systems and 8+ years in Software Quality Assurance within Agile environments. Strong expertise in process optimization, defect analysis, and cross-functional coordination.

Background in customer operations and technical supervision enables alignment between technical execution and business objectives. Structured, analytical, and performance-driven professional.

Software QA at Allied Group (2018-09 – 2025-12)

Software Quality Assurance professional delivering projects within Agile teams across multiple brands.

• Delivered an average of 30 projects per quarter within Agile teams across 5 brands.
• Executed manual testing for Adobe Target single and multi-page apps, ensuring production stability.
• Managed backlog refinement, task creation, and acceptance criteria definition.
• Developed dashboards reporting 130+ A/B experiments, supporting data-driven decisions.
• Facilitated sprint ceremonies and cross-team communication to remove impediments.

Customer Service Supervisor at Allied Group (2018-03 – 2018-09)

Supervisory role managing Level 1 technical support operations.

• Supervised Level 1 technical support operations.
• Promoted within 3 months due to high performance and leadership capabilities.
• Improved case resolution workflow and customer response time.

Telecommunications Engineer at SEBIN (2011-09 – 2017-08)

Telecommunications engineering role implementing and optimizing network systems for Command and Control Centers.

• Implemented and optimized 60+ surveillance and telecom systems for Command and Control Centers.
• Reactivated 200+ nationwide radio devices and restored repeater stations inactive for 5+ years.
• Migrated IP Phone system from SoftCo 9500 to Elastix, increasing capacity from 25% to 100%.
• Designed telecom network architectures based on operational requirements.

Telecommunications Engineering in Telecommunications – UNEFA (2007 – 2012)