Juan “v”

Professional with experience in digital sales, customer service, and communications management through chat, email, and online platforms. Skilled at identifying customer needs, providing guidance throughout the purchasing process, resolving inquiries, and maintaining positive relationships with users. Known for organization, attention to detail, problem-solving ability, and the capacity to manage multiple tasks efficiently in remote and dynamic environments.

Sales Representative - El Dorado / Digital Commerce

(2025-01 - 2026-01)

Managed sales through digital platforms.

• Identified customer needs and provided guidance throughout the purchasing process.
• Negotiated and closed transactions.
• Conducted post-sale follow-up to ensure customer satisfaction.
• Managed multiple sales operations simultaneously while maintaining high service standards.

Customer Service Agent - Concentrix

(2023-01 - 2023-12)

• Provided customer support and assistance through digital and phone channels.
• Resolved customer inquiries and issues efficiently and professionally.
• Followed up on cases to ensure customer satisfaction.
• Met quality, productivity, and response time indicators.
• Managed multiple tasks simultaneously in a dynamic environment.
• Accurately recorded and updated information in company systems.

High School Diploma - Academic Diploma - Colegio Cristo Rey Minuto de Dios (2020-01)