Karina P.

SAP SD Consultant with over 8 years of experience in functional support, configuration and implementation of Order to Cash (O2C) processes in SAP ECC and SAP S/4HANA. Complementary knowledge in SAP MM, VMS and DBM modules, with experience in integrated support of logistics and commercial processes in multicountry LATAM and Europe environments. Solid background in advanced AMS support, resolution of complex pricing, billing and SD-FI/SD-MM integration incidents.

Participation in electronic invoicing implementation from the SAP SD module for multiple LATAM countries (Colombia, Peru and Chile): output determination configuration, form design and coordination with technical teams for integration with local tax authorities. Participation in S/4HANA migration project under RISE with SAP: impact analysis, master data migration, functional testing and post go-live stabilization. Results-oriented profile with the ability to translate business needs into functional solutions and communicate effectively with technical teams and stakeholders.

SAP SD L2 Support Logistics Consultant at Inchcape Delivery Center (2021-07 – 2026-03)

• Functional support and SPRO configuration of SAP SD module in multicountry LATAM and Europe environment: sales document types, item categories, partner determination, shipping conditions and routes.
• Configuration of Condition Technique for pricing and discount determination: design and maintenance of pricing procedures, condition types, access sequences and scheme determination. Creation and maintenance of condition records for multiple markets.
• Diagnosis and resolution of complex L2 incidents: pricing determination errors, billing blocks, invoice splits, posting errors, credit blocks and SD-FI / SD-MM integration issues.
• Configuration of account determination: design of account keys, customer and material account assignment groups, and valuation classes to ensure correct invoice posting in FI. Integration with external systems: Salesforce CRM, dealer portals and electronic invoicing platforms.
• Participation in SAP S/4HANA migration under RISE with SAP: SD process impact analysis, master data validation and loading (customers, materials, condition records) via SAP Migration Cockpit, end-to-end functional testing of the Order to Cash cycle and post go-live stabilization during Hypercare period.
• Configuration and support of copy control: definition of document flows and transfer routines to ensure correct data inheritance between sales orders, deliveries and invoices.
• Electronic invoicing implementation from SAP SD module for Colombia (DIAN), Peru (SUNAT) and Chile (SII): output determination configuration, output form design and coordination with technical team for middleware integration with technology providers authorized by each tax authority. End-to-end testing and go-live support in each country.
• Functional training for key users and preparation of technical documentation and operating procedures.

SAP Logistics Support Analyst at Axity S.A.S (2018-04 – 2019-10)

• SAP SD configuration: pricing, taxes and electronic invoicing for manufacturing and industrial sector clients.
• Functional support for SD, MM and PP modules for industrial manufacturing clients, including Owens Illinois (global glass container manufacturer); incident management under SLA and functional documentation.

Specialized SAP Support Analyst at Flag Soluciones S.A.S (2013-10 – 2017-09)

• Functional and technical support for SD, MM and ISH (Industry Solution Hospital) modules for healthcare sector clients; incident resolution under SLA in hospital environments.
• SAP user, role and profile administration; access management and segregation of duties.

Bachelor in Computer Engineering – Universidad Católica del Norte

Information Technology – Instituto Universitario Pascual Bravo