Customer service representative and supervisor.
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Dedicated professional with experience in customer service, call center operations, and business administration as an assistant. Recognized as a Top Performer at TaskUs for exceptional customer support and exceeding performance metrics. At PELUCHES ELYK, managed daily operations, supervised staff, and handled inventory and finances while providing personalized service.
Adaptable and detail-oriented, skilled in problem-solving, team management, and process optimization to enhance efficiency and customer experience.
Customer Service Representative and Mentor at TaskUs (2024-01 – Present)
Provided high-quality support in a call/chat center, recognized as Top Performer. Resolved inquiries and issues with empathy and professionalism. Supported new agents and maintained strong performance metrics.
Operations and Customer Service Assistant / Business Administrator at PELUCHES ELYK (2020-01 – 2024-12)
Managed business operations, including inventory and financial management.
Certificate in English Course C1+ – Universidad Del Valle (2023-01 – 2024-12)
Technical Bachelor in Commerce and Industry – Colegio El Hogar (2017-01 – 2022-12)
