Laura Vargas

Professional with initiative, curiosity, responsibility and great learning capacity. I am passionate about dynamic environments. Interested in learning and facing new challenges. Great skills in planning, multi-tasking, probelm-solving, attetion to detail and adaptability.

Experience in Biomedical Devices, Clinical Research, Data Analysis, Programming and Project Design.

Data Analyst

• Using automated tools to extract large data sets from multiple resources and provide quality assurance 
• Filter data, remove corrupted data, fixing errors and related problems
• Support data integrity, normalization, development, database maintenance, and data reorganization initiatives
• Identify, interpret data and analyze results
• Prepare reports for the management stating trends, patterns, and predictions using relevant data

Lead validation Specialist

• Validate prospects clients and information through outbound phone calls
• Validate contacts and accounts by making sure the data is filtered and cleaned with accuracy to be delivered to our clients, partners, and/or associates, with the highest quality standards.
• Look after the quality, integrity, and organization of our database.
• Create and deliver daily performance reports using dashboards and metrics

Customer service

• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods and tools
• Handle customer complaints, provide appropriate solutions and alternatives 
• Keep records of customer interactions, process customer accounts and file documents
• Provide feedback to management on customer issues, concerns, and trends

Researcher

• Develop a work plan that satisfies requirements
• Conducting desktop research, analyzing and interpreting patterns and trends
• Recording findings by taking written notes and using appropriate software
• Management research issues with budget and time schedules
• Writing proposals and delivering presentations when required

Bachelor Degree in Biomedical Engineer

Universidad del Rosario and Escuela Colombiana de Ingeniería Julio Garavito

Academic experience in Python, medical equipment maintenance, project design and signal and image processing.

Undergraduate thesis project in Nanomaterials and Cell Culture.