Lucas Webber

Analytical and detail-oriented Professional with extensive experience in Trust & Safety, Content Integrity, and High-Stakes Communication. Proven track record in monitoring real-time digital environments, enforcing strict regulatory compliance, and managing sensitive information with extreme confidentiality. Expert in cross-cultural mediation and crisis resolution across Medical, Financial, and iGaming sectors.

Compliance & Live Operations Specialist (Game Presenter) at Arrise / International iGaming Studio (2025-09 – Present)

Real-time Community Monitoring and Regulatory Compliance in international iGaming environment

• Real-time Community Monitoring: Managed high-traffic digital environments, ensuring all interactions adhered to platform integrity protocols.
• Regulatory Compliance: Maintained strict adherence to international gambling regulations and internal move-announcement accuracy.
• Behavioral Analysis: Monitored player activity to detect and report irregularities, ensuring a safe and compliant gaming environment.

Bilingual Content & Communication Analyst (Interpreter) at Kreato Language Group & Teleperformance (2024-10 – 2025-09)

Real-time technical dialogues and sensitive content processing in high-stakes sectors

• Sensitive Content Processing: Acted as a neutral bridge for real-time technical dialogues in high-stakes sectors, including Medical and Finance.
• Confidentiality Management: Managed private user information with 100% confidentiality and cultural nuance.
• Crisis Mediation: Facilitated emergency communication between English and Portuguese speakers with zero margin for error.

Bilingual Customer Service Analyst (Airbnb Product) at Foundever (2022-06 – 2024-03)

User case analysis, resolution, and mediation on platform

• Case Analysis & Resolution: Received and analyzed user cases via chat and telephone using English-language proprietary systems.
• User Mediation: Acted as a mediator to resolve conflicts between platform users in both English and Portuguese.

Inventory & Logistics Assistant (HR Support) at Ewywe Maquinas e Peças LTDA (2024-03 – 2024-09)

Operational support and talent scouting for industrial machinery company

• Operational Support: Organized inventory and assisted in supply chain logistics for industrial machinery.
• Talent Scouting: Assisted the HR department in the selection and screening process for new hires.

Bachelor's Degree in Tourism Management – Fatec de São Roque (2018)

Technical High School Degree – Etec de São Roque (2013)