User Experience Designer
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Hi there! My name is Luis Tremont, and I am a User Experience Designer who loves creating meaningful digital products and providing expert solutions to my clients through design. I take pride in helping my clients find answers and improve their experiences with their products and services.
I have over a decade of experience in B2B digital product sales and driving a company's growth through technology. I enjoy spending time with my loved ones, attending language exchange events, and watching football with a slice of pizza in my free time.
Responsible for creating user-friendly experiences for the product. Use research, testing, and analysis to understand user needs and create designs that meet those needs. Also, work with developers to ensure the product meets the user's expectations.
I am responsible for building the web app, a calculator for users to determine the amount of money they are sending. I established the problem statement, conducted user interviews, created user personas, mapped the customer journey, and developed low and high-resolution wireframes.
As a sales representative, my role is to generate and research leads, develop effective opening strategies, and qualify prospects. I am skilled at effectively communicating our service offerings while providing excellent customer service in order to build rapport with customers. I excel at executing results-focused sales calls to key decision-makers and influencers to identify potential business opportunities.
My goal is to secure new and existing customers with profitable business in targeted verticals, and I am proficient at documenting activity in our proprietary CRM and communicating with dispatchers to continuously improve our processes.
As a Sales Advisor, I was responsible for feeding and managing our database, making phone calls to past-due students to help them activate their subscriptions through various payment platforms, and offering to upgrade their subscriptions. I also handled any issues with their payment methods. I documented my insights and reported to my superior in order to make informed decisions and improve our processes.
Overall, my main goal was to provide excellent customer service and ensure that our customers were satisfied with their subscriptions.
As a Bilingual Customer Service, I am responsible for reaching out to leads on our database through phone calls, emails, or zoom meetings, making sales presentations to close deals, and following up on our CRM and paperwork. I am always ready to provide information and support to customers, and if necessary, I can help them resolve any issues they may be having. In addition, I coordinate meetings with the sales team to share strategies and improve our revenues.
My primary responsibilities include attending meetings and building networks to promote our business and generate leads. I am in charge of creating new services and digital products to improve our revenue and increase our sales funnel by 200% through effective follow-up using our CRM. I am skilled at designing and implementing strategies for various channels, such as email marketing, social media, and cold calling, to reach potential clients and convert them into paying customers.
I also oversee projects, report to clients, and handle the necessary documentation. Overall, my goal is to drive business growth and increase our revenues through effective business development strategies.
