Luisfer Astralaga

Proactive and responsible professional with over 4 years of experience in high-pressure, bilingual environments. Expert in assertive communication and conflict resolution. Proven ability in travel logistics and healthcare management, utilizing active listening to deliver innovative solutions and ensure exceptional customer satisfaction.

Therapist & Home Manager - IPS FLESFA

(2023-11)

• Direct daily operations and therapeutic sessions using assertive leadership.
• Coordinate staff and manage institutional inventory with 100% accuracy in reporting.

Travel Agent (Bilingual) - IGT SOLUTIONS

(2021-11 - 2023-06)

• Managed complex international travel logistics, ensuring clear and effective communication under pressure.
• Resolved high-level service disruptions through negotiation and empathetic customer care.

Customer Service Representative - AGR GROUP INC

(2020-05 - 2021-09)

• Provided top-tier bilingual support, maintaining high KPIs in first-call resolution and customer satisfaction.

Technical Study - Prevention of Pharmaco-Dependence (Labor Environment) - SENA

High School E.S.L. - English as Second Language - Union Hill

Academic Baccalaureate - Col. Our Lady of the Mercies Barranquilla