Manuel Coronado
Customer Service Supervisor
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Sobre mí
I am a versatile professional with background in architecture, coupled with over two years of experience in the BPO industry and customer service. Most recently, I excelled in the role of Operations Supervisor at a prominent Health Insurance company, where I led a team of customer service representatives. My responsibilities included analyzing key performance indicators to enhance team performance and ensure client satisfaction.
Through proactive coaching and mentorship, I successfully empowered my team to deliver exceptional service while consistently meeting client requirements.
Experiencia
Customer Service Representative Teleperformance - Bogotá, Colombia 08/2019 - 01/2020
Customer Service Representative Scotiabank Colpatria - Bogotá, Colombia - 12/2020 - 04/2022
Customer Service Supervisor Optum - Bogota, Colombia - 08/2022 - 04/2024
Educación
Arquitecto - Universidad de los Andes - 2020
